Supper

Technical Account Manager

New York, NY

Sponsorship not specified$120k-$160kDetected 19 days ago

SQLNoSQLProject ManagementAccount ManagementCustomer SuccessCommunicationCollaborationOrganizational Skills

About the role

Supper is hiring a first Technical Account Manager to join our Customer Success team.
In this role, you will interact daily with high-growth customers, leveraging AI to help them unlock business insights from their data.
You are the "Supper expert" inside their company as well as the "company expert" inside Supper.

Plan and support customer onboardings to the Supper platform managing both external and internal stakeholders.
Collaborate daily with Product, Engineering, and GTM teams as the internal voice of the customer.
You will plan and support the implementation of customers new to the Supper platform and manage customer stakeholders to ensure successful adoption of new features or use cases.".

3+years of account management experience with customer-facing or GM roles in the tech space (or commensurate experience).

You will bring back data requests and needs from the customer and shape the product direction of our platform as an advocate for our most enthusiastic customers.
Supper believes in a "customer first" mentality, so we view Account Management as one of (if not the) most important roles at the company.
Engage regularly with customers to assess their business goals and help them unlock insights from Supper to achieve those goals through weekly/monthly adoption meetings and quarterly business reviews.
Continuously educate and expand engagements with customers, fostering internal Supper advocates within their organizations to increase platform usage by new teams.

This listing is sourced directly from Supper's careers page and normalized into a canonical job model.