Momentum

Momentum

Product Manager, Credit Cards

Toronto, Canada

Sponsorship not specifiedDetected 43 days ago
Product ManagementStakeholder ManagementCommunicationCollaborationProblem Solving

About the role

  • This role is primarily focused on driving customer acquisition and early activation, while also supporting performance across the full customer lifecycle, including engagement and retention.
  • Join us and help shape the future of tech at MFSG.

Requirements

  • Proven experience in customer acquisition, activation strategies, and funnel optimization.
  • Strong understanding of digital and retail acquisition channels, including campaign performance and optimization.
  • Ability to work cross-functionally across marketing, product, operations, and analytics teams.
  • Experience monitoring and managing KPIs, with a focus on driving measurable business outcomes.
  • Strong communication and stakeholder management skills, with the ability to influence across all levels of the organization.
  • 7+ years of experience in financial services, with a focus on credit cards, lending, payments or retail banking.
  • Bachelor's degree in Business, Finance, or a related field
  • Ready to apply your Product Management expertise to make a real impact?
  • Strong analytical skills with the ability to perform root cause analysis and translate insights into actionable recommendations.
  • Experience working closely with retail teams (store associates, Store Managers, District Managers) to drive performance.
  • Hands-on experience diagnosing performance issues and implementing corrective actions in a fast-paced environment.
  • Highly results-oriented with a bias to action and ability to manage multiple priorities.
  • Education + Experience:
  • Ready to apply your Product Management expertise to make a real impact? Join us and help shape the future of tech at MFSG. Apply today and let's build the future of MFSG, together.

Skills

  • Identify opportunities to enhance ongoing customer engagement through data-driven insights, optimizing usage behaviors across the lifecycle.
  • Translate data and frontline insights into clear actions that improve business outcomes and customer experience.
  • Operate effectively in a fast-paced retail environment, managing multiple priorities while maintaining a strong focus on results.

Compensation

  • Compensation Philosophy – Competitive pay aligned with experience and market standards

Benefits

  • Discretionary Annual Bonus - Rewarding both individual and company performance
  • Comprehensive Benefits - Health and dental coverage with premiums fully paid, plus access to an Employee Assistance Program
  • Retirement Plans - Helping you plan and save for the future
  • Perks and Rewards - Tuition reimbursement, professional development support, discounts through Perkopolis, and recognition programs that celebrate your impact

Company info

  • At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we're the team behind Money Mart-Canada's largest non-bank branch network-and a leader in financial solutions for underserved communities.
  • From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect millions of customers each year to the money they need, when they need it.
  • At MFSG, we work together across teams and functions to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.
  • We've Got You Covered
  • At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most.
  • With more than 40 years of experience, we're the team behind Money Mart-Canada's largest non-bank branch network-and a leader in financial solutions for underserved communities.
  • At MFSG, we work together across teams and functions to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else.
  • Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.
  • Compensation Philosophy - Competitive pay aligned with experience and market standards
  • Hybrid Work Environment - Flexibility to balance remote and in-office collaboration; enjoy our corporate HQ spaces designed for teamwork and creativity
  • The Job: Product Manager, Credit Cards
  • We are seeking an experienced and results-driven manager to support the performance and growth of our credit card portfolio.
  • You will work closely with partners across marketing, operations and retail to influence and deliver on key drivers at each stage of the customer journey.
  • You will oversee key aspects of the product experience-from design and customer journey through to operational execution and financial outcomes-within a fast-paced retail financial services environment.
  • This role requires strong problem-solving skills, with the ability to identify root causes, implement corrective actions, and continuously improve performance across the business.
  • H ow You'll Make an Impact:
  • Own and drive key portfolio performance levers, with a focus on customer acquisition and early activation. Drive customer acquisition strategies in partnership with marketing and retail, including campaign development, targeting, and channel optimization across retail and digital.
  • Own and continuously optimize the end-to-end acquisition funnel, from top-of-funnel applications through to approval and activation.
  • Oversee and optimize welcome offers, SPIFFs and promotional strategies to ensure strong acquisition quality and early customer behavior.
  • Analyze funnel performance to identify drop-offs, diagnose root causes, and implement data-driven recommendations to improve conversion, approval rates, and early customer engagement.
  • Drive customer engagement strategies to increase spend per active account, leveraging the loyalty program and partnering closely with M arketing, R etail and Operations to deliver targeted campaigns and offers.
  • Collaborate with cross functional teams to support ongoing spend stimulation initiatives, including credit limit increases (CLIs) and loyalty accelerator programs, ensuring alignment with portfolio performance objectives.
  • Work closely with retail teams, including store associates, Store Managers, and District Managers, to drive in-store performance and execution.
  • Lead initiatives to improve frontline effectiveness, including training, tools, messaging, and incentive alignment.
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