Tricon
Operations Manager - Maintenance
Phoenix, AZ
Sponsorship not specifiedDetected 17 days ago
AccountingCustomer SupportCommunicationTime ManagementAdaptability
About the role
- Tricon is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada.
- Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy.
- This role enforces compliance with schedules, policies, and procedures, providing training and quality control, and managing inventory and vehicle upkeep.
Responsibilities
- Understand the markets target metrics, goals, and overall vacant portfolio performance in order to direct the team appropriately and drive results
- Enforce/Manage team compliance with schedules, policies, processes, and procedures to ensure optimal performance and a consistent customer experience
- Monitor daily driving behavior of occupied technicians to maintain proper upkeep of company vehicles
- Forecast/Manage Occupancy Timelines, and manage the Acquisition and Disposition Processes
- Collaborate with and support the Centralized Review team on project review
- Work collaboratively with Operations Manager Vacant to ensure all team timelines, expectations, standards and goals are met, and to provide support and assist with communication when needed to ensure the team functions cohesively to achieve results and prevent gaps in resident experience
- Audit SODA/scope documents for accurate resident chargebacks
- Create a clearly defined roadmap for team members to assist them in meeting company expectations and to achieve their personal goals
- Collaborate cross-functionally with other departments to resolve issues, provide insight and creative solutions, and give feedback on current processes/tools when needed
Requirements
- Ability to analyze multiple data sets and make sound business recommendations accordingly
- Ability to think critically and solve problems
- Ability to work well using mobile office electronic tools and systems
- Excellent Customer Service Skills required
- Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.
- Frequently required to sit, talk, and hear.
- Regularly required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch.
- Regularly required to climb and descend stairs and ladders.
- Prior property management experience
- Collaborative, team player
- Excellent time management skills
- Adaptable to change and forward thinking
- Excellent communication skills both written and verbal
- Basic accounting and math skills, excellent analytical skills
- Desire for continuous development
Nice to have
- Knowledge of Yardi
- BA/BS preferred or equivalent experience
- At least 5 years of residential management, single-family home preferred
Benefits
- Vision abilities required by this job include close vision, distance vision, and depth perception.
- If driving a company-provided vehicle: coordinate hands and feet, incorporating vision and hearing, to drive safely.
- Ensure that all inventory related to van stock and supplies is monitored and optimized for performance
Company info
- coordinate hands and feet, incorporating vision and hearing, to drive safely.
- At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds.
- By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.
- Provide excellent customer service to both internal and external customers, going above and beyond the requirements of role to exceed company standards
This listing is sourced directly from Tricon's careers page and normalized into a canonical job model.