Nourish

Nourish

Customer Experience Associate

New York, NY or Remote

No sponsorshipDetected 22 days ago
Agentic AIAccount ManagementProcess ImprovementCustomer SupportCommunicationAdaptability

About the role

  • In this role, you'll be the frontline of our customer service team, resolving inquiries, troubleshooting issues, and providing guidance across various platforms (50% on phones, 40% on email and 10% SMS / Chat).
  • We're looking for someone who thrives in a fast-paced, ever-evolving environment and is excited about helping people improve their health through nutrition.
  • You'll work closely with cross-functional teams, including Engineering, Product, and Operations to surface bugs, identify patterns, and ensure that customer feedback is always heard and acted upon.

Responsibilities

  • Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy.
  • Document customer interactions accurately in our systems, ensuring that all cases are tracked and followed up on if necessary.
  • Collaborate with cross-functional teams to escalate and resolve more complex issues, especially those requiring input from Engineering or Product teams.
  • Maintain a deep understanding of Nourish's products and services, staying informed of new features or changes, and ensuring that all customer communications reflect up-to-date information.
  • You're open to working one weekend day per week, as we provide customer support on weekends.

Requirements

  • You have 2+ years of experience in a customer-facing role, ideally in customer support, CX, or customer success.
  • Please note that you must be legally authorized to work in the U.S. for this position.
  • You are organized and can handle multiple customer interactions at once, making sure no detail is overlooked.

Benefits

  • You've worked in fast-paced industries like telehealth, healthcare, SaaS, or tech where quick thinking and adaptability are key.
  • You're passionate about nutrition or wellness, and you're excited to help others on their health journey through Nourish's services.
  • Bonus points if you're multilingual (especially if you speak Spanish ) or have experience working in telehealth or nutrition-focused services.

Company info

  • Health is the most important thing in life, and the American healthcare system is completely broken - poor outcomes, high cost, bad patient experience. We're building a new system from the ground up. Our mission is to improve people's health by making it easy to live a healthy lifestyle.
  • Nourish is the country's largest dietitian-led metabolic health clinic. We're an AI-native digital health system matching patients with 10,000+ Registered Dietitians, physicians, medications, lab testing, and AI agents to deliver insurance-covered care across all 50 states. Founded four years ago, we've completed millions of appointments, tripled year-over-year, and partnered with health plans covering 200M+ Americans across 250+ health systems.
  • In 2026 we raised a $100M Series C, bringing total funding to $215M. The round was led by Menlo Ventures, with participation from Thrive Capital, Index Ventures, J.P. Morgan Growth Equity Partners, Maverick Ventures, Y Combinator, BoxGroup, Atomico, Daybreak, and Operator Partners.
  • Learn more about our Series C here: Nourish Blog, Bloomberg, Fierce Healthcare, Digital Native, The Pulse Podcast.
  • Health is the most important thing in life, and the American healthcare system is completely broken - poor outcomes, high cost, bad patient experience.
  • We're building a new system from the ground up.
  • Our mission is to improve people's health by making it easy to live a healthy lifestyle.
  • Nourish is the country's largest dietitian-led metabolic health clinic.
  • We're an AI-native digital health system matching patients with 10,000+ Registered Dietitians, physicians, medications, lab testing, and AI agents to deliver insurance-covered care across all 50 states.
  • Founded four years ago, we've completed millions of appointments, tripled year-over-year, and partnered with health plans covering 200M+ Americans across 250+ health systems.
  • In 2026 we raised a $100M Series C, bringing total funding to $215M.
  • The round was led by Menlo Ventures, with participation from Thrive Capital, Index Ventures, J.P. Morgan Growth Equity Partners, Maverick Ventures, Y Combinator, BoxGroup, Atomico, Daybreak, and Operator Partners.
  • This is not a job for everyone.
  • We hold an extremely high bar because we believe talent density is our biggest competitive advantage.

Visa & Work Authorization

  • Please note that you must be legally authorized to work in the U.S. for this position.
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This listing is sourced directly from Nourish's careers page and normalized into a canonical job model.