StubHub

StubHub

Strategy & Operations Associate - Global Customer Success

Atlanta, Georgia, United States · Mid · Full-time

Sponsorship not specified$110k-$130kDetected 6 days ago
SwiftSQLCustomer SuccessCommunicationMentoring

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odds of building a lasting career here

57Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 11 green-card filings in this occupation, 82% were for a worker who already held the job.

Files H-1B transfers

15 transfer filings in the last year, covering 15 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate.
  • A great live event should stay memorable for the right reasons.
  • When a customer needs help before, during, or after an event, StubHub's Global Customer Success organization has to respond with speed and care.

Responsibilities

  • Build tools for better decisions. Develop forecasts and capacity models that help leaders plan headcount, schedules, budgets, and partner support across channels and markets.
  • Own ambiguous projects end to end. Define the problem, test the data, recommend a path, bring stakeholders together, and follow through on implementation and results.
  • Create shared ways of working. Establish practical metrics, definitions, dashboards, and review routines that help internal teams and global partners act on the same information.
  • Experience solving operational or strategic problems and helping implement the solution. Backgrounds in business operations, analytics, consulting, customer operations, or similar work can all be relevant
  • Behind that experience is a complex operation spanning thousands of people, multiple markets, and global partners.
  • This is a role for someone who wants to own meaningful problems from the first question through the result.
  • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.

Requirements

  • roughly 2-5 years of experience is a useful guide.

Compensation

  • $110,000 - $130,000 USD
  • The anticipated gross base pay range is below for this role.

Benefits

  • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
  • Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
  • Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Company info

  • StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere.
  • Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies.
  • Come join our team for a front-row seat to the action.
  • For California Residents:
  • We are an equal opportunity employer and value diversity on our team.
  • We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
  • With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.
  • StubHub is on a mission to redefine the live event experience on a global scale.
  • Your work will shape both the customer experience and how a large global team operates.
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This listing is sourced directly from StubHub's careers page and normalized into a canonical job model.