Trackman

Customer Service Specialist

Phoenix, Arizona, United States

Sponsorship not specifiedDetected 1252 days ago

Computer VisionCustomer SupportSensorsCommunicationCollaborationProblem SolvingMicrosoft Office

About the role

Customer Service: Respond promptly to customer inquiries via phone and email, maintaining professionalism and empathy in every interaction.

Handle a high volume of incoming customer support requests, maintaining response time and quality standards.
Identify, diagnose, and resolve technical issues related to Trackman products and services, documenting cases thoroughly in our support system.
Participate in team training sessions, knowledge-sharing meetings, and customer support improvement initiatives to stay current on product updates and new features.
Internal Processes: Collaborate with cross-functional teams to escalate complex cases when necessary and follow up to ensure timely solutions.
Document each interaction thoroughly in the customer support system, ensuring accurate records of issues, resolutions, and follow-up actions.
Ability to manage multiple cases efficiently and prioritize tasks in a fast-paced environment.

This role requires a passion for customer care, strong communication skills, and the ability to solve technical issues with a proactive approach.
Technical Proficiency: Proficiency in ticketing software such as Zendesk.
Proficiency in Microsoft Office applications and collaboration tools is essential for effective communication, teamwork, and presentation of technical information.

High school diploma or equivalent
Proficiency in ticketing software such as Zendesk.
Proficiency with the Windows OS and general knowledge of computer systems
the additional understanding of networking systems is a plus
the additional understanding of networking systems is a plus General knowledge of technologies, for example: TVs, Projectors, Monitors, Laptops, and Mobile Devices.

Familiarity with sports technology, particularly golf, baseball, or similar fields.
Strong troubleshooting and problem-solving abilities with a keen eye for detail.
Excellent communication skills, both verbal and written, with a friendly, customer-centric attitude.
TVs, Projectors, Monitors, Laptops, and Mobile Devices.
Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries.
Trackman's blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work.
Share our Passion!

Education & Experience: Proven experience in a customer service/support role, ideally within technology or a related industry.
High school diploma or equivalent; additional education in IT, customer service, or a related field is a plus Skills & Competencies: Familiarity with sports technology, particularly golf, baseball, or similar fields.
Join the home of a powerful sports brand and a one-of-a-kind technology Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering.
Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football.

Educate customers on product features, updates, and troubleshooting steps to empower them to utilize Trackman products fully.
Conduct proactive outreach to customers following up on recent interactions to confirm resolution satisfaction and offer additional assistance if needed.
Assist new customers with onboarding by providing personalized guidance through initial setup, configuration, and usage of Trackman products, ensuring they feel confident and fully equipped to use all key features and functionalities.
Customer Support: Provide high-quality support and guidance to customers, addressing questions, troubleshooting issues, and ensuring efficient resolutions.
Engage with international customers and coordinate with translation resources as needed to ensure clear and accurate support across multiple languages.
Based on a unique brand reputation, we are proud of working in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race.
We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports.
Where innovation happens At Trackman, we know that great people make great products.

This listing is sourced directly from Trackman's careers page and normalized into a canonical job model.