Sunayu
MD-Software Engineer 2 - TS/SCI w/ Polygraph
Contractor Site, Maryland
No sponsorshipDetected 44 days ago
TypeScriptLinuxCiscoCommunicationCollaboration
About the role
- Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
- Our operations are anchored in a commitment to trust, accountability, and ethical transparency, ensuring the high-performance outcomes necessary to protect our country's most vital interests.
Responsibilities
- Provide support for implementation, troubleshootin g and maintenance of IT systems
- Manage the daily activities of configuration and operation of IT systems
- Provide support to IT systems including day-to-day operation, monitoring and problem resolution for all of the client/server /storage /network devices, mobile devices, etc.
- Optimize system operations and resource utilization and perform system capacity analysis and planning
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Configure and manage UNIX and Windows (or other applicable operating systems and installs /lo ads operating system software, trouble shoot, maintain integrity of and configure network components along with implementing operating system enhancements to improve reliability and performance
- Support the design of systems, mission architecture and associated hardware
Requirements
- This position requires a polygraph within the last 5 years.
- Fifteen (15) yea rs' experience as a SA in programs and contracts of similar scope, type, and complexity is required.
- Bachelor's degree in a technical discipline from an accredited college or university is required.
- Five (5) years of additional SA experience may be substituted for a bachelor' s degree.
Skills
- Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems
- Provide assistance to users in accessing and using IT systems
- Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provide in-depth experience in trouble-shooting IT systems
- Analyze and resolve complex problems associated with server hardware applications and software integration
Compensation
- We support and encourage our team members to continue their professional growth by providing company-reimbursed training and continuing education of up to $5,000 per year.
- Salary range considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills, as well as market and business considerations when extending an offer.
Benefits
- 3 Medical Plan Options
- Dental and Vision
- Short-Term & Long-Term Disability
- Training and Educational Assistance
- Paid Time Off (PTO)
- 401k plan with up to a 6% match (100% immediate vesting)
Company info
- Sunayu, LLC serves as a premier technology partner to the Defense and Intelligence communities, delivering mission-critical engineering solutions across the nation.
- Our strength lies in our community: Our team prioritizes collaboration, professional growth, and encourages open communication.
- At Sunayu, we don't just secure the mission-we grow together.
- Career Development
- We support and encourage our team members to continue their professional growth by providing company-reimbursed training and continuing education of up to $5,000 per year.
- We also participate in many industry conferences and events where we share our expertise and experiences.
- Salary range considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills, as well as market and business considerations when extending an offer.
- Provide support for the escalation and communication of status to agency management and internal customers
- Provjde detailed analysis and feedback to agency management and internal customers for escalated tickets
- Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
Equal opportunity
- Sunayu, LLC is an Equal Opportunity/Affirmative Action Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability status, marital status, genetic information, medical condition, or any other characteristic protected by law.
- Equal Opportunity Employer
- Equal Opportunity/Affirmative Action Employer.
This listing is sourced directly from Sunayu's careers page and normalized into a canonical job model.