Openly
Claims Director, Casualty (Remote, US)
Remote - United States · Director
Sponsorship not specifiedDetected 34 days ago
ComplianceProject ManagementNegotiationVendor ManagementLeadershipCommunicationCollaborationProblem SolvingMentoringProperty & Casualty
About the role
- This pivotal role reports directly to the VP of Claims.
- Strategic Responsibility You will be accountable for optimizing the entire Auto Casualty claims handling process.
Responsibilities
- Partner strategically with the Claims Director, Auto Physical Damage on cross-functional initiatives and shared vendor relationships to optimize overall claims operations.
- Collaborating with Vendor Management and Technology Teams to evaluate and select vendor partners.
- Establishing and implementing segmentation rules for claim routing to optimize the use of technology, personnel, and vendors.
- Partnering with the Data Strategy team to design key operational metrics and automated reporting for enhanced transparency and data-driven decision-making.
- Cultivate a strong culture of teamwork and shared accountability within the Casualty claims team and across the broader organization, championing effective communication and problem-solving with all internal and external partners.
- Openly is seeking a visionary Claims Director to design, implement, and lead our new Auto Casualty Claims Team.
- This role will also lead the Property Liability and Litigation team.
- This involves the strategic integration of specialized vendors, leveraging advanced technology, developing innovative and legally sound process flows, ensuring unwavering regulatory compliance, and establishing a top-tier internal desk adjustment team expert in bodily injury.
- You will be responsible for building this critical claims process infrastructure from its very inception.
Requirements
- Minimum of 10 years of progressive leadership experience in property & casualty insurance claims roles, with a proven ascent in responsibility.
- At least 6 years of experience leading and optimizing Auto Casualty claims teams, with a demonstrated track record of achieving strong operational results.
- Strong technical knowledge and demonstrated expertise in managing Complex Bodily Injury claims, including advanced claim handling strategies, negotiation tactics, and litigation management.
- Proven track record of strategic planning and budget management.
- Proven ability to design, staff, and lead high-performing claims teams.
- Demonstrated passion for leadership, coaching, and talent development.
- Excellent interpersonal and project management skills, with the ability to communicate and collaborate effectively across all organizational levels.
- Strong analytical and problem-solving abilities.
- Comfortable operating in ambiguous environments and addressing complex business challenges.
- Results-oriented with strong decision-making capabilities.
Benefits
- Contributing to the development of the operational strategy and vision for the Openly Claims organization.
This listing is sourced directly from Openly's careers page and normalized into a canonical job model.