Jobgether

Manager, Customer Success (North America Enterprise)

Sponsorship not specified$130k-$166kDetected 1 day ago

ComplianceAccount ManagementProcurementCustomer SuccessAccount RetentionLeadershipCommunicationCollaborationProblem SolvingMentoringPublic Speaking

About the role

As a people leader, you will coach senior team members while shaping best practices across enterprise account management.

Lead, mentor, and develop a team of senior Customer Success Managers responsible for managing complex enterprise accounts and driving customer outcomes.
Own retention objectives, including net revenue retention, gross revenue retention, and churn reduction strategies across the North American enterprise customer segment.
Partner with Sales, Product, Solutions, and Professional Services teams to create a seamless customer lifecycle from onboarding through renewal and expansion.
Use data-driven insights to optimize portfolio management, forecast risks, and improve customer engagement strategies.
Support executive conversations with enterprise stakeholders by presenting business value, adoption trends, and strategic recommendations.

The ideal candidate brings strong customer success leadership experience, enterprise SaaS expertise, and the ability to combine strategic thinking with operational execution.
Proven experience managing complex enterprise accounts with significant contract values and multiple stakeholder groups.
Strong understanding of enterprise organizational structures, procurement processes, change management, and customer adoption strategies.
Ability to leverage AI tools and emerging technologies to improve internal workflows and customer engagement.

Experience with collaborative work management platforms, SaaS ecosystems, or digital transformation solutions is highly preferred.

The position combines strategic leadership, data-driven decision-making, and executive-level customer engagement.
This is an impactful opportunity for a customer-focused leader who thrives in a technology-driven, collaborative environment.

Competitive total compensation package with a target range of $130,000 - $166,000 USD, including base salary and performance-based bonus potential.

Competitive total compensation package with a target range of $130,000 - $166,000 USD, including base salary and performance-based bonus potential.
Flexible Time Off (FTO) policy to support work-life balance.
Comprehensive medical, dental, and vision insurance coverage for employees and dependents.
Parental leave benefits, including extended maternity and paternity leave.
Short-term and long-term disability coverage and life insurance plans.
Monthly work-from-home allowance and home office setup stipend.
Build proactive customer health frameworks by analyzing usage metrics, account signals, and business data to identify risks and expansion opportunities.
Flexible remote work environment with opportunities to collaborate across global teams.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?

This listing is sourced directly from Jobgether's careers page and normalized into a canonical job model.