CCJ & Associates

CCJ & Associates

Collections Account Representative - Dayton, OH

Dayton, OH

Sponsorship not specifiedDetected 56 days ago
HRISCustomer SupportCommunicationCollaborationProblem SolvingTime Management

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odds of building a lasting career here

16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • CNAC/Byrider is seeking motivated, customer-focused professionals to join our Collections team in Ohio and Pennsylvania.

Responsibilities

  • Maintain compliance with all local, state, and federal collections regulations
  • Document all customer interactions accurately and thoroughly
  • Assist with cashiering and branch support duties as needed
  • Maintain accurate account records and collection activity notes
  • Successful candidates are strong communicators who can build rapport, solve problems, and remain calm and professional in fast-paced situations.
  • If you are driven, customer-focused, and ready to build a career with a growing organization, we encourage you to apply today.

Requirements

  • Ability to remain calm and solutions-oriented under pressure
  • Basic computer proficiency and ability to learn internal software systems
  • Ability to calculate percentages, interest, and payment-related figures
  • Ability to follow written and verbal instructions and apply sound judgment in standardized situations
  • If you are self-motivated, resilient, and enjoy helping people while meeting performance goals, we want to hear from you.
  • Strong teamwork and collaboration skills
  • High energy, self-motivation, and accountability
  • Excellent problem-solving and communication abilities
  • Strong organizational and time management skills
  • Comfortable working in a goal-oriented environment
  • Ability to read, write, and communicate effectively with customers and coworkers
  • Ability to sit for extended periods of time
  • Occasional standing, walking, bending, and lifting up to 25 pounds

Nice to have

  • Previous collections, consumer lending, customer service, or call center experience preferred
  • Preferred Experience
  • Experience working with delinquent accounts or payment arrangements is a plus

Benefits

  • Benefits package available

Company info

  • This role combines customer service, collections, operations, and administrative responsibilities to help customers stay on track with their accounts while delivering an excellent customer experience.
  • This position operates in a professional office environment with regular interaction with customers, coworkers, and management.
  • Build positive relationships with customers through active listening and problem solving
  • Educate customers on establishing or re-establishing credit
  • Clearly explain how CNAC can assist customers with their financial goals
  • Contact delinquent customers by phone and other approved communication methods to arrange payments
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This listing is sourced directly from CCJ & Associates's careers page and normalized into a canonical job model.