NICE CXone
Senior Program Manager
USA - Sandy, UT · Senior
Sponsorship not specifiedDetected 7 days ago
UI DesignProduct ManagementProduct StrategyAgileManual TestingResearchLeadershipCommunicationMentoringOrganizational SkillsCertified ScrumMaster
About the role
- We set the highest standards and execute beyond them.
- And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
- The Program Manager serves an instrumental role in delivering NICE CXone software features to the marketplace.
Responsibilities
- The Program Manager collaborates with Product Management to disseminate market requirements and concepts into actionable work items for Architects, Software Engineers, and Quality Assurance Engineers.
- Interface with teams throughout company to drive, plan, and implement software objectives.
- Drive and lead the team on a daily basis ensuring that team plans, estimates, documents, and products deliver features on schedule and within budget.
- Perform the scrum master role for multiple teams.
- Coordinate Release Management to schedule, communicate and drive releases onto each environment.
- Create and communicate visual layouts and proof-of-concepts.
- Maintain and share deep understanding of the product from the end-user perspective.
- Research available technologies and capabilities in order to drive the most effective product solutions.
- Participate in continuous process and program improvement that lead to reduced costs, time-to-market and increased predictability.
- May also manage other program or project managers.
Nice to have
- Product Management experience using formal techniques and principles
- Experience working with object-oriented software development, web services, web development or other similar technical products
- Understanding of standard engineering processes and software development methodologies
- Experience with user acceptance testing, regression testing, integration testing.
- PMI, PMP, Certified Scrum Practioner, Certified Scrum Master certifications
Skills
- 5+ years of project leadership in a cross-functional environment
- 5+ years hands-on experience working in a key software development lifecycle role
- 5+ year of demonstrated success defining and launching products
- 5+ years of demonstrated experience writing software specifications
- Experience with Agile/Scrum, RUP, and other modern development methodologies - preferably serving as a Scrum Master
- Demonstrated progressive work experience in a lead role
- Proactive, responsive and committed to removing roadblocks to fulfill timelines
- Strategic thinker, consensus builder
- Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts
- Experience working with and influencing cross-functional teams without formal authority
- Strong technical background with experience in communications, telephony, hosted-solutions, or contact center related fields
- Excellent facilitation, interviewing, and presentation skills
Benefits
- Execute the product vision through the software development lifecycle to ensure program goals are met.
Company info
- Communicate in an effective and professional way with customers in and outside of inContact.
Apply directly at NICE CXone →Create a free account for alerts like thisView NICE CXone immigration profile
This listing is sourced directly from NICE CXone's careers page and normalized into a canonical job model.