Meshy
Customer Support Specialist - CAD
Canada Remote · Mid
Sponsorship not specifiedDetected 35 days ago
GitLLMsCustomer SuccessCustomer SupportIntercomResearch
Stay score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Our world-class team of top experts in computer graphics, AI, and art includes alumni from MIT, Stanford, and Berkeley, as well as veterans from Nvidia and Microsoft.
- Our talent spans the globe, with team members distributed across North America, Asia, and Oceania, fostering a diverse and innovative multi-regional culture focused on solving global 3D challenges.
Responsibilities
- Partner with Product, Engineering, and Finance to investigate and resolve bugs, and route feature requests and user feedback to the right team.
- Identify recurring issues and build the self-serve answer - Help Center articles and Intercom automations - so they stop becoming tickets.
- Review support ticket data and bring trends and improvement recommendations back to the team.
- Own the Eastern Time support window, where our volume concentrates, and work with Growth and Customer Success so support decisions reflect the full user relationship.
Requirements
- Hands-on experience with complex billing scenarios - discounts, refunds, and disputes - with the judgment to resolve edge cases independently.
- 2-5 years of billing or subscription support experience, including at least 2 years supporting a large SaaS company's subscription product.
- Comfortable owning the full support queue beyond billing, including product bugs and feature requests.
- Clear, empathetic communicator with excellent written and spoken English.
- Technically fluent and quick to pick up fast-changing products and tools.
- Self-starter who can build structure in an environment where the process is not yet fully formed.
- experience building out or optimizing Intercom is highly preferred.
- Based in Canada and able to work Eastern Time hours. Our team spans multiple time zones, so occasional meetings outside your regular hours are expected - typically once or twice a week.
- Brain: We value intelligence and the pursuit of knowledge. Our team is composed of some of the brightest minds in the industry.
- Heart: We care deeply about our work, our users, and each other. Empathy and passion drive us forward.
Nice to have
- Work hours: Start no later than 8:00 AM ET (7:00-8:00 AM preferred).
- Support experience with AI or 3D products is a plus.
- Experience with billing and ticketing systems (Intercom, Stripe, PayPal, or similar)
- Bilingual in English and Mandarin is preferred.
Skills
- What once took weeks and cost $1,000 now takes just 2 minutes and $1.
- The platform boasts over 12 Million users and has generated 100 Million models.
- Fully remote - Eastern Time hours
Compensation
- Competitive salary, equity, and benefits package.
Benefits
- Stock options available for core team members.
- Comprehensive health, dental, and vision insurance.
Company info
- OUR VALUES - Brain: We value intelligence and the pursuit of knowledge.
This listing is sourced directly from Meshy's careers page and normalized into a canonical job model.