Ibotta

Ibotta

Manager, Customer Operations Training & Quality

Hybrid - Denver · Full-time

Sponsorship not specified$65k-$75kDetected 6 days ago
Stakeholder ManagementHRISLeadershipCommunicationProblem SolvingTime ManagementMicrosoft Office

About the role

  • The ideal candidate has a track record of stepping into growing and scaling training environments and rebuilding them into cohesive, stakeholder-aligned programs.
  • This position is located in Denver, Colorado as a hybrid position requiring 3 days in office (Tuesday, Wednesday, and Thursday).
  • Candidates must live in the United States.

Responsibilities

  • Own the overall training and quality strategy for Customer Operations, ensuring programs serve multiple audience types including Care agents and Business Operations Associates
  • Lead, coach, and develop a team of trainers and QA analysts - setting clear expectations, observing execution, and closing performance gaps
  • Evaluate the current QA program and implement a roadmap for improvement - including standardizing scoring criteria, increasing efficiency through automation, and ensuring quality data directly informs training decisions.
  • Assess the current state of training programs, identify gaps, and drive a structured refresh that meets the needs of all key stakeholders
  • Build and govern a library of on-demand and async training content to reduce dependency on live-only delivery
  • Partner cross-functionally with Operations, Content & Communications, Workforce Management, Revenue, Engineering and other teams to anticipate training needs and deliver on time
  • Manage the training calendar and communicate capacity constraints proactively to stakeholders
  • Ibotta is seeking an experienced people leader to manage our Training and Quality Assurance functions within Customer Operations.
  • This role oversees a team of trainers and QA specialists - it does not deliver training directly, but sets the strategy, standards, and conditions for the team to execute at a high level.

Requirements

  • 3+ years of people management experience in a training or L&D function, preferably within a customer care or business operations environment
  • Proven ability to evaluate a dynamic training environment with significant room to shape and scale
  • Proficiency with Google Suite and Microsoft Office applications
  • Advanced time management skills with ability to shift priorities quickly
  • Experience improving training satisfaction metrics

Compensation

  • $65,000-$75,000.
  • Equity is granted in addition to the overall compensation package.
  • This compensation range is specific to the United States labor market and may be adjusted based on actual experience.

Benefits

  • They know how to manage competing training functions serving distinct audiences, and they're fluent in modern learning technology including AI-enabled tools.
  • We will offer a relocation bonus to help make your move to the Mile High City a smooth one.
  • This position is located in Denver, CO and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Employee Stock Purchase Program, and 401k match.
  • Denver office perks include paid parking, snacks, and occasional meals.

Company info

  • What We're Looking For

Equal opportunity

  • Ibotta is an Equal Opportunity Employer.

Visa & Work Authorization

  • Ibotta's employment decisions are made without regard of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally pr
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This listing is sourced directly from Ibotta's careers page and normalized into a canonical job model.