DraftKings
VIP Host, National East
Remote - US · Full-time
Sponsorship not specifiedDetected 30 days ago
Account ManagementCustomer SuccessCommunicationOrganizational Skills
About the role
- It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities.
- Our teams are energized by innovation and readily embrace emerging technology.
- We're not waiting for the future to arrive.
Responsibilities
- Build authentic, trusted relationships with high-value Players to increase engagement, loyalty, and revenue.
- Manage all aspects of the player relationship through proactive outreach, personalized communications, and timely issue resolution.
- Maintain a deep understanding of industry trends, promotions, products, and platform enhancements to deliver relevant recommendations and experiences.
- Lead player reactivation initiatives by identifying opportunities to reconnect with inactive Players and increase participation.
- Collaborate with cross-functional teams to address player needs and ensure a seamless experience across all touchpoints.
- Strong relationship-building skills with the ability to earn trust and maintain long-term player partnerships.
Requirements
- A Bachelor's Degree in a related field or equivalent professional experience.
- At least 3 years of experience in Sales, Account Management, Customer Success, Hospitality, or another customer-facing role.
- An analytical mindset with the ability to interpret data, identify trends, and make informed decisions quickly.
- Comfort working in a fast-paced, highly collaborative, and evolving environment.
- As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.
Compensation
- Your recruiter can share more about the specific pay range and how that was determined during the hiring process.
Benefits
- The US base salary range for this full-time position is 68,000.00 USD - 85,000.00 USD, plus bonus, equity, and benefits as applicable.
- Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
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This listing is sourced directly from DraftKings's careers page and normalized into a canonical job model.