Wise
Partner Operations Manager
Austin, , United States · Senior
Sponsorship not specifiedDetected 10 days ago
RailsData AnalysisStakeholder ManagementAccount ManagementBusiness DevelopmentCommunicationAdaptability
Stay score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- You'll address operational concerns on the partnership as the final escalation point, spotting and resolving recurring friction patterns, while managing stakeholders and running business review meetings.
- Identify and raise the key improvement areas.
- At least 5+ years in Fintech/Banking and experience working with enterprise banking clients or large companies in the payments or financial services industry.
Responsibilities
- Own volume retention, operational performance, and relationships for your Enterprise platform partners - leading operational initiatives with Wise teams to unblock growth opportunities.
- You'll also propose solutions for partners looking to improve their operational state and support them through execution - ultimately removing the operational obstacles standing in the way of growth.
- Partner with Account Managers to drive retention targets by improving transfer success, reducing operational issues, lowering contact rates, and enhancing overall partnership scalability.
- Own operational success plans and data-driven business reviews, including helping manage Quarterly Business Reviews, to maximize the value partners get from Wise.
- Build plans aligned to key metrics (success rates, contact rates, customer satisfaction), holding both partners and internal teams accountable to timelines.
- Own incident resolution & communication - leading response for your partner portfolio, acting as the liaison between partners and internal teams during service disruptions, and driving clear, timely communication throughout.
- Optimize internal and external processes, using data-driven insights to identify recurring challenges and implement solutions that scale operations and improve partner experiences.
- Develop trusted relationships with senior stakeholders at partner organizations, ensuring alignment on operational goals and fostering long-term, strategic collaboration.
- Influence the partners to implement the endpoints & webhooks to help automate internal & partner's support operational teams by sending the data via API to our partner.
Requirements
- Deep operational expertise in cross-border payments, including knowledge of payment rails (ACH, wire, RTP), reconciliation processes, and knowledge of the technical implementation of API-based solutions.
- Data-driven decision-maker with the ability to collect, analyze, and interpret large datasets to prioritize operational improvements and measure success.
- You must have examples of how you have unblocked solutions with product and engineering teams by articulating data, examples how you have overcome pushback
Nice to have
- Comprehensive understanding of Correspondent banking product and solutions
- Have experience working directly with Tier 1 or Tier 2 banks or large fintechs in an enterprise environment.
- Are familiar with regulatory frameworks (e.g., AML, KYC, PSD2) affecting cross-border payments and banking operations.
- Have led technical onboarding or implementation projects for complex payment systems.
- 👀 How we work: a practical guide
- ⚙️ The Wise Tech Stack, 2022 Edition
- For everyone, everywhere.
- We believe teams are strongest when they are diverse, equitable and inclusive.
Company info
- More about our mission and what we offer.
- Find out more: 👋 Wise Platform: who we are, what we do 👀 How we work: a practical guide ⚙️ The Wise Tech Stack, 2022 Edition For everyone, everywhere.
- Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
- Analyze the quality of the servicing we provide to our partners and their customers.
This listing is sourced directly from Wise's careers page and normalized into a canonical job model.