Wellmarkinc
Customer Experience Advocate I- (Federal Employee Program)
Des Moines, IA, United States · Full-time
Sponsorship not specifiedDetected 14 days ago
RESTResearchCommunicationProblem Solving
About the role
- Your days will be filled with phone calls from our members and providers who are a part of our Federal Employee Program group.
- The CXA will provide accurate, prompt, courteous, and professional responses to member, provider or other stakeholder inquiries over the phone.
Responsibilities
- Sometimes the work can be challenging and complex but will also be rewarding for those who want to make an impact by serving on the front lines to support our members.
- Experience in customer-centric role(s) with demonstrated ability to proactively develop professional customer relationships by listening, understanding, anticipating, and providing solutions to customer needs.
- Collaborates with team members to accomplish goals or outcomes.
- Builds trust and connects with others, in order to complete work.
- Ability to adapt to an ever-changing work environment; ability to multitask and manage time.
Requirements
- Associate degree
Skills
- F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc.
Compensation
- In addition to base pay, this role offers a broader total compensation package including an annual performance incentive, other earning opportunities, and a direct promotion track.
Benefits
- A strong focus on optimizing the customer experience - our mission is to Make Health Care Better!
- A workplace that values health with access to a fitness facility, health programs, education, and services
- Exceptional employee benefits, rewards, and growth opportunities
- Best-in-class tuition assistance program (we will help pay off any current student loans you might have previously incurred!)
- A minimum of one-year proven experience engaging with customers (e.g. retail, service, health care provider, nursing, care giver, or teacher).
- Prior experience and/or knowledge in health insurance or related industry.
Company info
- An opportunity for career advancement
Visa & Work Authorization
- At this time, Wellmark is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the
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This listing is sourced directly from Wellmarkinc's careers page and normalized into a canonical job model.