Gusto
Product Designer, HR Experiences
New York, NY · Full-time
Sponsorship not specifiedDetected 1 day ago
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About the role
- We expect this role to bring fluency with AI in two directions:
- Using AI to accelerate exploration, prototyping, research synthesis, and content drafting - so the team moves faster without losing craft.
- This means showing uncertainty clearly and displaying errors in a user-friendly way.
Responsibilities
- This role sits at the intersection of service design and AI product design.
- The HR Experiences team at Gusto wants to make HR a reliable support for small businesses.
- This helps provide top-quality HR support in a way that feels simple and easy to access.
- Gusto Design is operating in an AI-native way, and HRX is one of the teams encouraging that envelope hardest.
- You will design the user experience for AI-generated outputs.
- Define how trust, uncertainty, graceful failure, and human override show up across these surfaces - patterns that will inform AI experience design across the broader HRX org.
- We want to see our candidates perform to the best of their ability.
- With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
- Additionally, you will create moments for customers or advisors to correct the system if necessary.
- Shape the end-to-end experience of HR Assist, HR Partner Console, Compliance Intelligence, and HR Documents - four AI-powered product surfaces that share a common knowledge layer.
Requirements
- You should have real experience with journey mapping and service blueprinting, including operational handoffs, not just in workshop exercises.
- Comfort with ambiguity - you frame the problem, scope the work, and advance forward without waiting for perfect information.
- When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.
Compensation
- We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto).
- To learn more about Gusto's compensation philosophy and benefits offerings please view our Total Rewards Approach page.
- Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver & most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle & New York.
Benefits
- We handle the hard stuff - payroll, health insurance, 401(k)s, and HR - so owners can focus on their craft and their customers.
- All full-time employees receive competitive base pay, benefits, and equity (RSUs) - because everyone who helps build Gusto should share in its success.
- Learn more about our Total Rewards philosophy.
Company info
- They create smart guidance, tools for advisors, and a compliance layer.
- AI in your workflow. Using AI to accelerate exploration, prototyping, research synthesis, and content drafting - so the team moves faster without losing craft.
- AI in the product. You will design the user experience for AI-generated outputs. This means showing uncertainty clearly and displaying errors in a user-friendly way. You will also ensure that users can keep control when AI suggestions differ from HR best practices. Additionally, you will create moments for customers or advisors to correct the system if necessary.
- Here's what you'll do day-to-day:
- Lead service design across the two-sided product: journey maps, service blueprints, and operational handoffs between AI systems, human advisors, and small business customers.
- Make judgment calls about AI outputs - when to ship them, when to override them, when to put a human in the loop, and how to articulate why a generated direction is or isn't good enough.
- Co-lead product direction with PM, engineering, and data partners across four teams. You'll be a co-owner of strategy, not a downstream executor of it.
- Frame ambiguous problems and align partners around a clear direction, often before the data is in.
Equal opportunity
- Gusto is proud to be an equal opportunity employer.
This listing is sourced directly from Gusto's careers page and normalized into a canonical job model.