WellSky
Director, Client Success
Overland Park, KS · Director · Full-time
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About the role
- This position is for our Advisory & Outsourced Services team and will be based at WellSky's World Headquarters in Overland Park, KS.
- We invite you to apply today and join us in shaping the future of healthcare!
Responsibilities
- Actively manage client communications by working closely with internal teams (solutions, support, engineering) to address client needs, collect feedback, and implement changes to improve solutions and services.
- Understand client needs and develop strategies to improve retention, reduce churn, and drive growth, and collaborate with team members to identify and address at-risk clients through proactive engagement and strategic planning.
- Build and maintain strong relationships across the organization with key stakeholders to ensure the successful execution of client success strategies and cross-departmental alignment.
- Perform other job duties as assigned.
- The Director, Client Success (AOS) is responsible for leading a team of client success teammates who manage clients and focus on revenue retention, referenceability, and growth.
- The scope of this job includes developing programs, processes, and best practices that foster client satisfaction, alignment, and long-term success.
Requirements
- Bachelor's degree or equivalent experience
- At least 8-10 years of relevant work experience
- At least 4-5 years of relevant management work experience
Nice to have
- Familiarity with post-acute payment models for Medicaid/Medicare.
- Value based care experience preferred.
- Experience with using financial and quality metrics to drive performance improvements.
- Willing to travel up to 30% based on business needs
- Willing to work additional or irregular hours as needed
- Must work in accordance with applicable security policies and procedures to safeguard company and client information
- Must be able to sit and view a computer screen for extended periods of time
- Knowledge of regulations and compliance requirements for clinical documentation and billing in post-acute care.
Compensation
- Educational assistance up to $2500 per year
Benefits
- Develop and monitor key performance indicators (KPIs), ROI measures, and growth metrics, and provide regular reporting and insight to executive leadership, highlighting client health and opportunities for improvement.
Visa & Work Authorization
- Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States.
This listing is sourced directly from WellSky's careers page and normalized into a canonical job model.