Hayward Industries Inc
Technical Support Specialist
Atlanta, GA
Sponsorship not specifiedDetected 16 days ago
Customer SupportControlsCommunicationPublic Speaking
About the role
- Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing.
- Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China.
Responsibilities
- Provide technical support for CAT Controllers and other Hayward Commercial products via phone, email, and in person.
- Manage and maintain the Commercial Training Hub facility in Atlanta, ensuring it is prepared for product demonstrations, classes, and hands-on training.
- Develop and update training materials, presentations, and technical documentation.
- Support the Commercial Aquatics sales and service teams with technical product knowledge and field support when needed.
Requirements
- Previous experience with CAT Controllers, or similar automated pool water chemistry control systems, is highly desirable.
- Participate in conferences and customer site visits as required.
- Solid understanding of swimming pool water chemistry, including ORP, and other key water balance parameters.
- Strong presentation and public speaking skills - comfortable leading training sessions for groups of various sizes.
- Excellent verbal and written communication skills.
- Customer service mindset with ability to build rapport with clients and partners.
- Organized and detail-oriented with ability to manage training schedules and resources.
- Ability to travel occasionally for off-site trainings, trade shows, and customer support.
Nice to have
- CPO (Certified Pool Operator) certification preferred (or ability to obtain).
Company info
- Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities.
- Conduct technical trainings for commercial customers, partners, and internal staff - both in-person and online.
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