WellSky
Sr. Manager, Client Experience
Overland Park, KS · Senior · Full-time
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About the role
- The scope of this job includes influencing teams to address client pain points, refining practices, fostering a consistently positive client experience, and establishing performance metrics.
- This position is based at WellSky's World Headquarters in Overland Park, KS.
- We invite you to apply today and join us in shaping the future of healthcare!
Responsibilities
- Drive initiatives to improve end-to-end client processes by incorporating data insights and feedback to refine platform capabilities, tools, and practices.
- Lead cross-departmental collaboration with engineering, product, and solutions teams to proactively address client challenges, manage technical roadmap priorities, and standardize best practices.
- Develop key performance indicators to measure client success, satisfaction, and platform performance while identifying trends and growth opportunities.
- Own the operational delivery schedule for platform enhancements, including intake, prioritization, and release coordination across multiple concurrent workstreams.
- Perform other job duties as assigned.
- This role operationally supports WellSky's client-facing generative AI support platform, partnering closely with engineering, product, and solutions teams.
Requirements
- Bachelor's degree or equivalent experience
- At least 6-8 years of relevant work experience
- At least 2-4 years of relevant management work experience
- Must be able to sit and view a computer screen for extended periods of time
- Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States.
- Verification of employment eligibility will be required at the time of hire.
Compensation
- Educational assistance up to $2500 per year
Visa & Work Authorization
- Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States.
This listing is sourced directly from WellSky's careers page and normalized into a canonical job model.