Sphere
Tax Support Specialist
San Francisco HQ
Sponsorship not specifiedDetected 7 days ago
SwiftAccountingTaxERPCustomer SuccessCommunicationProblem Solving
About the role
- You'll work closely with Customer Success, Product, Engineering, and Tax teams to translate customer needs into actionable insights and scalable solutions.
- This role is ideal for someone who combines strong tax knowledge with excellent communication skills and enjoys solving customer problems through a mix of technical understanding, operational expertise, and collaboration.
Responsibilities
- Develop a deep understanding of our tax platform, customer workflows, and product capabilities.
- Build relationships with Customer Success, Sales, Product, Engineering, and Tax teams.
- Partner with our Customer Success Lead to support customer implementations, onboarding, and ongoing success.
- Support customer escalations and help drive issues to resolution.
- Create customer-facing documentation, enablement materials, and best practices.
Requirements
- 4+ years of experience in tax operations, tax compliance, indirect tax, accounting operations, or a related field.
- Strong understanding of indirect tax compliance processes and operational workflows.
- Ability to explain complex tax concepts clearly to both technical and non-technical audiences.
- Experience working at a tax technology, SaaS, fintech, ERP, or financial software company.
- Experience with tax automation platforms such as Avalara, Vertex, Sovos, or similar solutions.
- Familiarity with APIs, integrations, or technical implementations.
- Experience creating customer-facing documentation or enablement materials.
- Experience working with Customer Success or Professional Services teams.
Company info
- Backed by a16z and YC. $21M Series A, 30%+ month-over-month growth, customers include ElevenLabs, Replit, Deel, Runway, and Lovable.
- Small team, global surface area. Everyone owns a domain that would be a full team at a larger company. San Francisco, five days in office.
- The problem keeps compounding. Expanding into input tax, withholding, e-invoicing, tariffs - each multiplies the complexity. Tens of millions of transactions today, billions ahead.
- In this role, you'll serve as a tax subject matter expert and trusted partner to customers, helping them understand tax requirements, troubleshoot compliance workflows, and optimize their use of our technology.
- Learn our customers' tax compliance needs, common challenges, and implementation workflows.
- Help customers understand how our platform supports their tax obligations and business needs.
This listing is sourced directly from Sphere's careers page and normalized into a canonical job model.