Bill.com
Scaled Onboarding Specialist
United States
Sponsorship not specified$72k-$90kDetected 13 hours ago
LLMsAccount ManagementAccountingRecruitingOnboardingCustomer SuccessAR/VRCommunicationOrganizational Skills
About the role
- By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations.
- And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters.
- Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above.
Responsibilities
- Deliver clear, confident communication that creates a positive and efficient onboarding experience
- Support organizational initiatives tied to platform adoption, activation, and scalable onboarding execution
- Meet with newly signed customers to guide them through onboarding and drive activation within the call whenever possible
- Deliver a high-quality onboarding experience that prioritizes speed, simplicity, and customer confidence
- Support customers across both AP and Spend & Expense with basic setup and initial platform configuration
- Drive early product adoption by helping customers launch quickly and use the platform effectively
- Partner closely with Sales, Customer Success, Support, and other cross-functional teams to ensure a smooth customer experience
- Maintain accurate system documentation and clear notes throughout the onboarding process
- Reinforce a consistent, scalable onboarding motion that supports both customer outcomes and business growth
- Manage day-to-day onboarding conversations with newly signed customers across AP/AR and S&E
Requirements
- A bachelor's degree
- We'd love to chat if you have
Nice to have
- Experience in SaaS, fintech, or financial software is preferred
- Familiarity with AP, spend management, accounting software, or related workflows is a plus
Skills
- Innovate with purpose
Compensation
- The On Target Earnings (OTE) range noted below are remote based roles in the specific geographic zone
- $72,000 - $90,000 USD
- $64,800 - $81,000 USD
- $61,200 - $76,500 USD
Benefits
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
Company info
- Guide customers through initial setup, integrations, and startup activities with quality and urgency
- Help customers understand how to use the platform and adopt core workflows as quickly as possible
- Experience supporting customers in a fast-paced environment with a strong focus on customer experience
- Strong communication skills and the ability to build trust quickly with customers
- Experience guiding customers through setup, integrations, or product adoption conversations
- A track record of helping customers take action quickly and achieve early success
- Help customers complete accounting software integrations and understand key setup requirements
- Educate customers on onboarding best practices, core workflows, and how to get started successfully
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This listing is sourced directly from Bill.com's careers page and normalized into a canonical job model.