LSEG
Customer Success Manager
USA-New York-28 Liberty Street, USA · Part-time
Sponsorship not specified$98k-$163kDetected 28 days ago
SalesAccount ManagementNegotiationCustomer SuccessProblem SolvingPublic Speaking
About the role
- Executes the defined Customer Success strategy for a select group of end-users within a specific product segment.
- The anticipated base salary for this position is $97,500 - $162,500.
- Please be aware base salary ranges may vary by geographic location, city and state.
Responsibilities
- Proactively seeks opportunities to create value for the customer and for LSEG
- Negotiation & influence: Engages in discussion to reach an agreement and create outcomes, affecting the action, behaviors, or opinions of others.
- Leveraging and presenting cost justification methodologies relevant to the customer to drive decisions that lead to role objectives (retention, expansion) including utilizing a value case to differentiate a solution from competitive offerings and identifying evaluation criteria that are compelling to the buyer
- developing models that can be replicated across LSEG to drive productivity.
- Determines root cause of internal and external problems and developing solutions that strengthen relationships between parties
- Leveraging and presenting cost justification methodologies relevant to the customer to drive decisions that lead to role objectives (retention, expansion) including utilizing a value case to differentiate a solution from competitive offerings and identifying evaluation criteria that are compelling to the buyer; developing models that can be replicated across LSEG to drive productivity.
- Determines root cause of internal and external problems and developing solutions that strengthen relationships between parties; overseeing and achieving resolution, ensuring problems do not recur; leveraging failure-based evidence and applying those lessons.
- Possesses broad knowledge of how businesses work; deep persona, and customer knowledge; knows customer workflows, contacts and how they integrate into processes; shares knowledge to enable reps to develop specific business use cases
- Customer centric sales Develops uniquely strong customer loyalty; has a deep understanding of the customer's perspective; key account executive contacts will go to bat for him/her; ultimately serving as a trusted advisor
- Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Requirements
- Possesses broad knowledge of how businesses work
- Domain expertise
- Possesses technical knowledge of tools and trends within industry
Compensation
- The anticipated base salary for this position is $97,500 - $162,500.
- Please be aware base salary ranges may vary by geographic location, city and state.
- In addition to our offered base salary, this role is eligible for our Variable Incentive Compensation plan.
- Individual salary will be reflective of job related knowledge, skills and equivalent experience.
- LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match.
Benefits
- LSEG is committed to offering competitive Compensation and Benefits.
- Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match.
- LSEG's Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.
Company info
- Considers impact of market trends on customers
- Join us and be part of a team that values innovation, quality, and continuous improvement.
- Our purpose is the foundation on which our culture is built.
- Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day.
- They go to the heart of who we are and guide our decision making and everyday actions.
- Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries.
- We are proud to be an equal opportunities employer.
Equal opportunity
- However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
This listing is sourced directly from LSEG's careers page and normalized into a canonical job model.