Canary Technologies Corp

Head of Product Operations

New York, NY

Sponsorship not specified$200k-$240kDetected 11 days ago

SQLRESTData VisualizationProduct ManagementCommunication

About the role

Own our analytics stack (Omni, Amplitude, etc.) end to end: instrumentation standards, event taxonomy, metric definitions, dashboard hygiene, and the NPS/CSAT measurement architecture across each product.
Own the alpha → beta → GA process and the EPD↔GTM communication that runs on top of it - including the RACI for each phase, the handoff gates, and who tells GTM what and when.
Manage the communication and process around changes to existing products.
Own the voice-of-customer feedback loop between GTM, Support, and the product org, including strategic account calls that surface prioritization signals.
Own new-PM onboarding as a designed program, not an ad-hoc handoff. It should be tied to the PM ladder and produce consistent ramp times regardless of who's running it.
We provide budget to help drive cross functional professional development conversations across the organization.
With 140 people across engineering, product, and design spanning three product portfolios, three things need a durable owner or they degrade: the data layer, the product lifecycle process, and how new product people get up to speed.
What you own are the systems that let EPD run at scale - reliably, repeatably, without a founder in the loop.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.

A builder of systems, not a manager of tasks. You've owned infrastructure that kept running after you moved on to the next thing.
Bonus: experience in hospitality tech, enterprise SaaS with strategic accounts, or scaling product analytics at a growth-stage company.

experience in hospitality tech, enterprise SaaS with strategic accounts, or scaling product analytics at a growth-stage company.
It should be tied to the PM ladder and produce consistent ramp times regardless of who's running it.
This is real work, but scoped case by case.
7+ years in product operations, strategy & operations, analytics, or a related role - ideally at a B2B SaaS company that scaled through complexity.
A builder of systems, not a manager of tasks.
You've owned infrastructure that kept running after you moved on to the next thing.
Strong SQL and hands-on experience with BI and analytics tools (Omni, Amplitude, Looker, or similar) - you can build dashboards and data models yourself, not just direct others to.
Track record of owning KPI frameworks and instrumentation standards across multiple products and stakeholders.

Target cash compensation ranges from $200,000-$240,000, including a fixed annual salary and a performance-based bonus paid quarterly.
Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.
Take on one-off high-leverage work (offsites, annual planning, cross-functional initiatives) as assigned. This is real work, but scoped case by case.

Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so.
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests.
Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
As a company we want to ensure that the team has time to recharge.
Each month we provide company wide days off to ensure there is at least one extended weekend or day off.

We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic inform

This listing is sourced directly from Canary Technologies Corp's careers page and normalized into a canonical job model.