Atomic Machines
IT Operations Engineer
Santa Clara, CA
Sponsorship not specified$125k-$190kDetected 8 days ago
PythonBashPowerShellGitLinuxProject ManagementProcurementCustomer SupportHardware DesignFirewallVPNCommunicationProblem SolvingCritical ThinkingCompTIA
About the role
- This role is crucial in supporting our technology infrastructure for our expanding business.
- The responsibilities include addressing IT issues, streamlining the onboarding and offboarding processes, and improving the performance and security of our network.
- The ideal candidate is a hands-on IT engineer who enjoys solving complex technical problems in a fast-paced hardware and engineering environment.
Responsibilities
- IT Support and Administration: Provide comprehensive support for critical IT cloud-based tools, including Google Workspace, Okta, Slack, Atlassian, Gitlab, VPN solutions, Airtable, etc.
- Process Improvements and Automation: Document and improve our IT processes, and wherever possible, enhance efficiency by automating tasks and creating run books and playbooks.
- Hardware Lifecycle Management: Support procurement, device management (Apple, Linux and Windows devices), patching, and depreciation of hardware assets.
- Software Asset Management: Oversee the lifecycle of software/application assets from procurement to license assignment & reclamation, and create and maintain an Access Control Matrix to provision software based on least privilege access.
- IT Operations and Helpdesk: Handle day-to-day end user IT tasks, including hardware, software, troubleshooting and support.
- OT Support: Work with engineers to install, manage, and secure new technologies.
- Team Support: Actively collaborate with senior IT team members for advanced diagnostics and troubleshooting.
- IT Infrastructure Maintenance: Maintain and support IT tech stacks such as Conference AV systems, and on-premises infrastructure (routers, firewall appliances, ethernet drops, security cameras, etc.)
- Security Support: Stay updated with security issues and CVEs and promptly remediate them.
- Minimal Off-Hour Support: Provide support for rare network and infrastructure updates outside business hours.
Requirements
- 5+ years of experience in IT Operations, IT Infrastructure, or End User Support, including direct support of engineering, manufacturing, hardware development, laboratory, R&D, or other highly technical environments.
- Experience managing and deploying Okta, with general familiarity with SSO/SAML tools.
- Significant experience with Google Workspace.
- Strong understanding of IT/OT systems administration, including core SaaS business applications and advanced troubleshooting on macOS, Linux, and Windows OS.
- Experience in project management and excellent writing/documentation skills.
- Strong troubleshooting and critical thinking skills, with the ability to independently diagnose and resolve complex technical issues across multiple systems.
- Bachelor's degree in Computer Science, Engineering, a scientific discipline, or a related technical field, or equivalent practical experience.
Nice to have
- Demonstrable technical and security experience, including proficiency in data protection best practices.
- Experience using Python, PowerShell, Bash, APIs, or similar tools to automate repetitive operational tasks and improve team efficiency.
- Experience managing AWS.
- Experience automating manual onboarding/offboarding tasks, preferably with Okta Workflows.
- Experience managing Meraki switches, Palo Alto Networks (PAN) firewalls, and modern VPN solutions.
- Certifications such as CompTIA A+, CompTIA Security+, and CompTIA Network+.
Skills
- Strong understanding of MDM tools for the management of a Mac/WinTel/Linux fleet.
Compensation
- $125,000 - $190,000 USD
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