Profound

Engagement Manager, Mid-Market

New York, New York · Mid

Sponsorship not specified$110k-$180kDetected 151 days ago

LLMsFigmaProject ManagementAccount ManagementValuationCustomer SuccessCommunicationCritical ThinkingPublic Speaking

About the role

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Own the full customer journey from onboarding and implementation through driving measurable business outcomes with the Profound platform
Partner closely with the Account Management team to ensure value delivery aligns with commercial goals
Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges
Excellent communication skills with the ability to deliver presentations and demonstrations effectively
Self-motivated and driven, with a passion for building strong customer relationships
Ability to own processes end to end with strong critical thinking skills and project management skills

Experience in the search or marketing industry
Become an expert in the AI search space and develop a strong understanding of how large language models work

Profound is the marketing platform for the AI era.
As people increasingly turn to ChatGPT, Perplexity, and Gemini to decide what to buy, we give brands the intelligence to see how AI represents them and the Agents to act on it.
Today, ~13% of the Fortune 500, plus companies like Ramp, Figma, Chime, Calendly, and DocuSign, use Profound to turn AI Search from a black box into a measurable growth channel.

For this role, the expected base salary range is $110,000 to $180,000 before variable compensation (NYC).

Develop and execute a combination of white-glove initiatives and scaled strategies to ensure strong customer health and engagement

Serve as the primary point of contact and trusted advisor for a portfolio of 45 to 55 mid-market customers

This listing is sourced directly from Profound's careers page and normalized into a canonical job model.