Sohar Health
Customer Success Manager
USA
Sponsorship not specified$90k-$110kDetected 8 days ago
SalesforceCRMSalesAccount ManagementForecastingCustomer SuccessCustomer SupportCommunicationOrganizational Skills
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26Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
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About the role
- This is a hands on role for someone who combines strong relationship management with commercial judgment, operational discipline, and a genuine ownership mindset.
- You will directly influence customer retention, expansion revenue, and the consistency of the customer experience as Sohar continues to grow.
- This role reports directly to the Head of Customer Success.
Responsibilities
- Deliver a consistently excellent customer experience through responsive communication, effective meetings, clear documentation, reliable action closure, and close coordination with Implementation, Product, Sales, and technical teams.
- Strong organizational skills and the ability to manage multiple customer priorities without losing attention to detail.
- You will serve as the primary relationship owner for your customers, ensuring they receive responsive communication, clear guidance, and coordinated support throughout their lifecycle with Sohar.
- You will maintain renewal plans, identify expansion opportunities, manage customer risk, and translate customer needs into action across Product, Implementation, Sales, and technical teams.
- Own the success, retention, and growth of approximately 25 customers, including relationship management, renewal planning, risk mitigation, expansion identification, forecasting, and customer escalations.
Compensation
- $90k-$110k
Benefits
- Comfort using CRM data, product usage, customer health signals, and commercial metrics to prioritize work.
Company info
- Experience managing a portfolio of at least 25 customers, ideally 30 or more.
- Our mission is to help more people access the care they deserve by removing administrative and financial barriers from the patient journey.
- We welcome the unique perspectives of everyone who joins our mission.
- Founded by Ash and Lucas and backed by Y Combinator, Sohar is developing technology that enables providers to deliver a simpler, more accurate experience for their patients.
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This listing is sourced directly from Sohar Health's careers page and normalized into a canonical job model.