CarMax
Customer Specialist
NH - Boston Area - Manchester · Full-time
Sponsorship not specified$17k-$26kDetected 14 days ago
ExcelAuditingCustomer SupportCommunicationMicrosoft Office
About the role
- 6107 - Manchester - 300 Keller Street, Manchester, New Hampshire, 03103 CarMax, the way your career should be!
- At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive.
- We're rethinking the way people buy cars - and our associates help us do just that.
Responsibilities
- Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
- Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
- Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
- Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
- Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
- Ability to build lasting relationships and create win-win solutions for customers.
- Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
Requirements
- Ability to lift up to 25 lbs and accurately read and transcribe data.
Nice to have
- Sales or customer service experience in retail or similar environments.
- Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
- Our commitment to customer experience, innovation, and community has made us the nation's largest used car retailer.
- Your work fuels change-sparking ideas, overcoming challenges, and shaping what's next.
- The hourly rate for this position is:
- Associates that are considered full-time hourly or commission/incentive eligible:
Compensation
- To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Benefits
- Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.
- If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
- Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
- For more details about benefits, please visit our CarMax Benefits website.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Equal opportunity
- Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
This listing is sourced directly from CarMax's careers page and normalized into a canonical job model.