UserTesting
Project Coordinator
Remote - British Columbia, CA
Sponsorship not specified$20k-$50kDetected 36 days ago
Customer SupportZendeskResearchCommunicationProblem SolvingOrganizational Skills
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
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About the role
- Through our User Interviews business, we connect teams with the right participants so they can gather meaningful insights and make confident, customer-led decisions.
- You'll review and launch recruitment requests, monitor study progress, and communicate updates to customers to ensure research projects run smoothly.
- This position is Monday-Friday 12:00PM - 9:00PM ET/ 9:00AM-6:00PM PT.
Responsibilities
- Manage a high volume of active recruitment requests simultaneously, consistently meeting launch timelines
- Ability to manage concurrent conversations while maintaining quality and response speed
- Collaborate with cross-functional teams to resolve issues and ensure smooth project execution
- 1+ year of experience in a customer-facing or operations role (e.g., customer support, service delivery, project coordination, or similar)
Requirements
- Experience managing multiple requests or cases simultaneously in a fast-paced environment
- Experience working in a startup or high-growth environment
- Experience managing a high volume of customer requests or operational workflows
Nice to have
- Bachelor's degree preferred but not required
Compensation
- $20k-$50k
Benefits
- Assist with queue coverage, ensuring timely responses and SLA adherence
Company info
- Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
- Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
- Communicate project updates, timelines, and recommendations to customers through Zendesk email and live chat
- At UserTesting, we're committed to creating inclusive and accessible experiences for all candidates.
Equal opportunity
- Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.
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This listing is sourced directly from UserTesting's careers page and normalized into a canonical job model.