Systems Engineering Solutions Corporation
Service Design Lead
Boston, Massachusetts, United States
No sponsorshipDetected 41 days ago
Cloud PlatformsUX ResearchCustomer SupportResearchLeadershipCommunication
About the role
- Candidates need to be located near Hanscom AFB (Boston, MA) or work in Huntsville, AL.
- You will act as a strategic leader, bridging the gap between user needs, operational capabilities, and business strategy.
Responsibilities
- Partner with Product Managers, Engineers, UX/UI Designers, and operational teams to implement service design solutions, facilitating workshops and co-creation sessions.
- Establish Key Performance Indicators (KPIs) and metrics to measure the effectiveness and impact of service design initiatives.
- Propose high-impact design approaches to solve complex operational, technological, or policy-related challenges.
Requirements
- 8+ years of experience ein IT with an emphasis on service design and ITSM.
- Must have an active Secret clearnce U.S. Citizenship required Certifications: IAT-2 and one or more cloud certifications Excellent customer service skills, with experience working in a customer-facing position.
- Must have an active Secret clearnce U.S.
Nice to have
- IAT-2 and one or more cloud certifications Excellent customer service skills, with experience working in a customer-facing position.
- Experience with Service Design management technologies such as ServiceNow.
Skills
- Bachelor's Degree and 12+ years or more of experience.
- Excellent verbal and written communication skills.
- Preferred Skills Experience with USAF Cloud One or Platform 1.
- SES provides a competitive salary and the following
Benefits
- Medical Dental Vision AD&D STD LTD Company paid Life Insurance 401k with employer contribution Paid Time Off Pet Insurance
Visa & Work Authorization
- Citizenship required Certifications: IAT-2 and one or more cloud certifications Excellent customer service skills, with experience working in a customer-facing position
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This listing is sourced directly from Systems Engineering Solutions Corporation's careers page and normalized into a canonical job model.