Ahead
Platform Success Manager
United States
Sponsorship not specified$110k-$120kDetected 420 days ago
Cloud PlatformsProcurementOnboardingCustomer SuccessCommunicationProblem Solving
About the role
- We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
- You'll work firsthand with them, ensuring they have a seamless onboarding experience and remain engaged throughout their partnership with us.
- Your dedication to understanding their unique needs will be pivotal as you help them integrate Hatch into their operations and identify ways it can streamline their workflows.
Responsibilities
- Develop and deliver onboarding materials, training sessions, and support resources.
- Collaborate with the product team to prioritize and implement customer-driven enhancements.
- Provide insights and reports to internal teams to drive product and service improvements.
- Develop and conduct training programs for customers to maximize platform adoption and utilization.
- Provide ongoing support and troubleshooting to ensure customer success.
Requirements
- Demonstrated ability to foster relationships and work closely with both technical and non-technical stakeholders.
- Strong analytical skills with an ability to monitor and interpret user and application engagement metrics.
- Proven track record of collaborating with customers to solicit and act upon feedback.
- Well-organized and self-directing with the ability to create and communicate processes across both external and internal teams.
- Passion for problem-solving and a knack for spotting opportunities for optimization.
- Clear, empathetic, and effective communication skills.
- Driven by a genuine desire to help customers succeed and achieve their goals.
- Comfortable navigating and explaining technical platforms to a varied audience.
- Commitment to continuous learning and staying updated with industry best practices.
Skills
- Final hiring decisions are ultimately made by humans.
- Candidates will not be penalized for choosing to opt-out.
Compensation
- The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount.
Benefits
- Medical, Dental, and Vision Insurance
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
Company info
- Proactively engage with customers to understand their needs and ensure continuous value from the Hatch platform.
- Conduct regular check-ins and business reviews with customers to assess satisfaction and identify improvement opportunities.
- Facilitate a smooth onboarding process for new customers.
Visa & Work Authorization
- You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application.
This listing is sourced directly from Ahead's careers page and normalized into a canonical job model.