Saviynt

Saviynt

Senior Customer Success Manager (Scale Business)

El Segundo, CA · Senior

Sponsorship not specified$35k-$38kDetected 96 days ago
Incident ResponseSalesAccount ManagementProcess ImprovementCustomer SuccessCommunicationCollaboration

Stay score

odds of building a lasting career here

61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

Personalize to your clock →

Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 11 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 50%

Of 6 labor certifications old enough to have been used, 3 expired without the employer filing the next step. Median time from filing to decision: 505 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

15 transfer filings in the last year, covering 15 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

No reports yet — be the first to help the next applicant.

About the role

  • Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI.
  • Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions.
  • For more information, please visit www.saviynt.com.

Requirements

  • Domain Expertise: Knowledge and experience in Identity and Access Management (IAM) is valuable
  • Execution: Experience in process improvement, decision-making, planning, analysis, and service excellence.
  • Education: Bachelor's degree in computer science, engineering, or a related field.
  • a cybersecurity and/or compliance background is also very valuable.
  • Technical Savvy: Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models.
  • Communication: History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business
  • similarly, being able to translate business needs to potential technical solutions
  • Experience: 12+ years of experience in customer-facing roles including customer success management, account management, or Professional Services for complex software implementations. Proven experience managing a high-velocity, scale portfolio (30+ accounts) in the sub-$200k ARR segment is highly preferred.
  • Drive: Tenacious desire to see customers succeed and thrive.
  • SaaS Background: Previous experience within a fast-paced, growing SaaS organization.
  • Relationship Management: Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes at scale.
  • Mindset: Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective across a high volume of accounts.

Nice to have

  • 12+ years of experience in customer-facing roles including customer success management, account management, or Professional Services for complex software implementations.
  • Proven experience managing a high-velocity, scale portfolio (30+ accounts) in the sub-$200k ARR segment is highly preferred.
  • SaaS Background:
  • Previous experience within a fast-paced, growing SaaS organization.
  • Relationship Management:
  • Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective across a high volume of accounts.
  • Experience in process improvement, decision-making, planning, analysis, and service excellence.

Compensation

  • The Senior Customer Success Manager (Scale) will manage customer loyalty and adoption of Saviynt's innovative products and services for our Scale business segment, overseeing a portfolio of 35–38 accounts with annual recurring revenue (ARR)

Benefits

  • You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Company info

  • Using our customers' business objectives and priorities as the foundation, the Sr.
  • CSM will coordinate routine health checks and programmatic remediation to ensure our customers stay on track towards their goals.
  • We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work.

Equal opportunity

  • equal opportunity employer and we welcome everyone to our team.
Apply directly at Saviynt →Create a free account for alerts like thisView Saviynt immigration profile

This listing is sourced directly from Saviynt's careers page and normalized into a canonical job model.