Saviynt

Senior Customer Success Manager (Scale Business)

El Segundo, CA · Senior

Sponsorship not specified$165k-$195kDetected 50 days ago

CybersecurityIncident ResponseSalesAccount ManagementProcess ImprovementCustomer SuccessCommunicationCollaboration

About the role

Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI.
Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions.
For more information, please visit www.saviynt.com.

Responsibilities

Develop deep, trusting relationships with customer key personnel and larger teams to efficiently seek and develop up-sell / cross-sell opportunities across a high-velocity account base.
Monitor and identify product utilization trends across your portfolio, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies.
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes.
Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs.

Requirements

Domain Expertise: Knowledge and experience in Identity and Access Management (IAM) is valuable
Execution: Experience in process improvement, decision-making, planning, analysis, and service excellence.
Bachelor's degree in computer science, engineering, or a related field.
Education: Bachelor's degree in computer science, engineering, or a related field.
a cybersecurity and/or compliance background is also very valuable.
Technical Savvy: Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models.
Communication: History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business
similarly, being able to translate business needs to potential technical solutions
Experience: 12+ years of experience in customer-facing roles including customer success management, account management, or Professional Services for complex software implementations. Proven experience managing a high-velocity, scale portfolio (30+ accounts) in the sub-$200k ARR segment is highly preferred.
Drive: Tenacious desire to see customers succeed and thrive.
SaaS Background: Previous experience within a fast-paced, growing SaaS organization.
Relationship Management: Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes at scale.
Mindset: Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective across a high volume of accounts.

Nice to have

12+ years of experience in customer-facing roles including customer success management, account management, or Professional Services for complex software implementations.
Proven experience managing a high-velocity, scale portfolio (30+ accounts) in the sub-$200k ARR segment is highly preferred.

Compensation

Complete security & privacy literacy and awareness training during onboarding and annually thereafter
Review (initially and annually thereafter), understand, and adhere to

Benefits

You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
CSM will coordinate routine health checks and programmatic remediation to ensure our customers stay on track towards their goals.
Manage the subscription renewal pipeline for your assigned portfolio and maintain close cognizance of customer health in order to proactively eliminate barriers to adoption and value.
Plan and deliver education for customers on new features and releases, leveraging webinars, automated campaigns, and digital enablement channels to effectively reach your full portfolio.

Company info

Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion.
Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption.
Available to customers via Zoom during North America (Pacific) hours.
Tenacious desire to see customers succeed and thrive.
We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work.
Using our customers' business objectives and priorities as the foundation, the Sr.

Equal opportunity

equal opportunity employer and we welcome everyone to our team.

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This listing is sourced directly from Saviynt's careers page and normalized into a canonical job model.