Computer World Services
Customer Service Professional II - macOS Team Lead
Morrisville, NC · Mid
Sponsorship not specifiedDetected 104 days ago
AzureCybersecurityProcess ImprovementCustomer SupportLeadershipCommunicationCollaborationProblem Solving
About the role
- This role provides advanced troubleshooting, team leadership, and strategic oversight of Mac endpoint management, ensuring high-quality customer service and alignment with organizational IT standards.
- The position serves as the primary escalation point for macOS-related issues and is responsible for ensuring efficient operations, system reliability, and user satisfaction across the supported environment.
- Computer World Services is committed to the full inclusion of all qualified individuals.
Nice to have
- Experience with ITSM tools (e.g., ServiceNow)
- Experience in federal or government IT environments
- Experience with cross-platform support (Windows/macOS)
- Bachelor's degree (or equivalent) in Information Technology, Computer Science, or related field
- 5+ years of experience supporting macOS in an enterprise environment, including Tier 1-3 and VIP support
- Experience with Apple device management tools (e.g., JAMF, Intune)
Visa & Work Authorization
- Security Clearance
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This listing is sourced directly from Computer World Services's careers page and normalized into a canonical job model.