Nivagen Pharmaceuticals, Inc.

Nivagen Pharmaceuticals, Inc.

Customer Support Representative 503BA

Sacramento, CA 95834 · Full-time

Sponsorship not specifiedDetected 15 days ago
AccessibilityCRMAccountingQuickBooksSAPSupply ChainLogisticsCustomer SupportFDA RegulatoryMedical DevicesCommunicationProblem SolvingOrganizational SkillsMicrosoft OfficeWarehouse Management SystemRegulatory Affairs

About the role

  • For over a decade, we've remained steadfast in our commitment to core values of excellence, integrity, and respect for people.
  • Through vertical integration of the pharmaceutical supply chain, cutting-edge technology, and unwavering dedication to excellence, we continually strive to redefine medication accessibility and affordability.
  • This role is at the heart of our customer interactions, where empathy, efficiency, and expertise converge to provide an unparalleled experience.

Responsibilities

  • Maintain detailed and accurate customer records, communications, and order documentation.
  • Support onboarding of new customer accounts and assist with account setup documentation.
  • Maintain a thorough understanding of company products, services, and regulatory requirements.
  • 3900 Duckhorn Drive
  • At Nivagen, the Customer Support Representative is responsible for office customer service, warehouse operations, and packing and shipping products.

Requirements

  • Proficiency with Microsoft Office Suite and CRM/SAP systems.
  • Knowledge, Skills, and Abilities:
  • Education/Experience:
  • Experience in pharmaceutical, healthcare, biotechnology, medical device, or regulated manufacturing environments.
  • Knowledge of 503B outsourcing for hospitals and/or wellness, sterile compounding, injectables or FDA-regulated operations.
  • Experience supporting hospitals, clinics, healthcare systems, surgery centers, or healthcare providers.
  • Crafts and delivers clear communications tailored to the unique needs of various audiences
  • Identifies and implements the most effective and efficient methods to complete tasks, focusing on continuous improvement

Nice to have

  • Bachelor's degree preferred.

Skills

  • Holds self and others responsible for meeting commitments
  • Analyzes complex and sometimes contradictory information to solve problems effectively
  • Flexible to assist other departments as needed, with appropriate training provided
  • Builds strong customer relationships and delivers customer-centric solutions
  • Adjusts approach and demeanor in real-time to meet the shifting demands of different situations
  • Ability to work in a fast-paced and changing environment
  • Understanding and experience in customer service and supply chains
  • Pull supplies for the order and keep track of the inventory system
  • Experience in warehouse management, inventory preferred
  • Familiar with Bookkeeping and accounting
  • Experience with QuickBooks is a plus
  • Strong interpersonal and de-escalation skills

Benefits

  • Yearly bonus eligibility
  • Medical, dental and vision coverage
  • Paid time off plan
  • Nivagen offers a wide variety of benefits and programs to support health and well-being

Company info

  • Nivagen is a global company dedicated to enhancing lives by developing and providing cost-effective generic prescription drugs and over-the-counter products for the North American market.
  • Our team of professionals collaborates tirelessly to pioneer advancements in manufacturing, distribution, and quality control, ensuring a holistic approach to healthcare.
  • We prioritize our employees' well-being by offering competitive pay, comprehensive benefits, and robust training and development opportunities.
  • By investing in our workforce and fostering a culture of growth and support, we empower our team to drive innovation and make a positive impact in the healthcare industry.
  • to make a meaningful difference in people's lives by delivering high-quality, affordable medications while upholding the highest standards of integrity and excellence.
  • At Nivagen, our mission is clear: to make a meaningful difference in people's lives by delivering high-quality, affordable medications while upholding the highest standards of integrity and excellence.
  • Job Location:
  • Sacramento, CA 95834
  • About the Job:

Equal opportunity

  • Nivagen to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

Visa & Work Authorization

  • iduals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, marital s
Apply directly at Nivagen Pharmaceuticals, Inc. →Create a free account for alerts like thisView Nivagen Pharmaceuticals, Inc. immigration profile

This listing is sourced directly from Nivagen Pharmaceuticals, Inc.'s careers page and normalized into a canonical job model.