Ingram Micro Inc.

Ingram Micro Inc.

Technical Support Engineer - VTS

Buffalo, NY, United States of America

Sponsorship not specified$50k-$79kDetected 26 days ago
PythonPHPBashPowerShellSQLPostgreSQLMySQLAWSGCPAzureCloud PlatformsDockerKubernetesLinuxRESTOAuthJiraCustomer SuccessCustomer SupportDNSCommunicationProblem Solving

About the role

  • Ability to balance attention to detail with expeditious execution in a fast-paced environment working
  • Passion for driving exceptional customer experience

Responsibilities

  • Handling support requests from resellers, by staying on top of new features and enhancements and being a subject matter expert and providing diagnoses and issue resolution on our Platform.
  • Drive operational efficiency and improvements

Requirements

  • You will be deeply embedded in our product ecosystem, collaborating across engineering, product, and customer-facing teams to ensure a top-notch customer experience.
  • Must be available to work weekends and after hours as needed
  • 2+ years of experience working in capacity of Technical Support or similar
  • Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills

Nice to have

  • ITIL certification
  • Microsoft Azure certification
  • Hands-on experience with Cloud platforms, such as Microsoft Azure, AWS or GCP
  • Exposure to virtualization and orchestration technologies such as Docker and Kubernetes
  • Experience with JIRA and Conluence
  • Programming/scripting experience on at least some of the following: Bash, Python, PowerShell, PHP Knowledge of SQL
  • Base pay ranges are reviewed and typically updated each year.
  • These awards are allocated based on position level and individual performance.

Skills

  • Flexibility working some weekends and later hours to help fulfill a 24x7 business
  • Passion for providing exemplary customer service, strong customer focus
  • Eager to learn new technologies
  • Good verbal and written professional communication, fluent in French & English.
  • Self-motivated and proactive in performing duties
  • Attention to detail
  • Teamplayer
  • Previous experience troubleshooting and debugging SaaS cloud solutions is an asset
  • Strong analytical and problem-solving skills
  • Experience working with Webservers and Databases - Apache, IIS, MySQL, MSSQL and PostgreSQL
  • Supporting multiple cloud solutions (I.e. Symantec, Acronis, Dropbox, Microsoft O365)

Compensation

  • The typical base pay range for this role across the U.S. is USD $49,500.00 - $79,200.00 per year.

Company info

  • Responding to inbound Billing and Technical service requests over the phone and email per day directly with customers
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This listing is sourced directly from Ingram Micro Inc.'s careers page and normalized into a canonical job model.