Proofpoint

Proofpoint

Sr. Services Program Manager

California · Senior

Sponsorship not specified$136k-$214kDetected 31 days ago
Agentic AICybersecurityAccessibilityStakeholder ManagementCRMSalesCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingPublic Speaking

About the role

  • This role serves as both a strategic and operational leader, helping account teams identify services opportunities, position service value, and accelerate customer outcomes.
  • The Services Program Manager acts as a Services overlay specialist, participating in customer-facing engagements alongside account teams to articulate the business and operational value of Services.
  • The ideal candidate is a self-starter who thrives in a fast-paced environment, can work independently while influencing cross-functional teams, and leverages AI technologies, including Amazon Q, to improve productivity, insights, and business outcomes.

Responsibilities

  • Develop and execute Services GTM programs designed to increase Services attach rates, bookings, and recurring revenue.
  • Partner with Sales leadership, Account Teams, Customer Success, and Services leadership to identify growth opportunities and drive execution.
  • Build repeatable motions, playbooks, and best practices that improve Services adoption throughout the customer lifecycle.
  • Field Engagement & Services Overlay Support
  • Collaborate with Services leadership and delivery teams to ensure accurate positioning of service offerings and customer expectations.
  • Support strategic opportunities and large account initiatives that require Services expertise.
  • Identify risks, dependencies, and obstacles that may impact Services growth objectives and develop mitigation plans.
  • Drive accountability and alignment across stakeholders to ensure successful program outcomes.
  • Develop AI-enabled approaches to support GTM planning, customer engagement, reporting, and operational excellence.

Nice to have

  • Experience in cybersecurity, SaaS, cloud, or enterprise software industries.
  • Experience supporting Professional Services, Managed Services, Customer Success, or recurring services businesses.
  • Knowledge of sales methodologies and enterprise account planning processes.
  • Familiarity with CRM, BI, and AI-powered productivity tools.
  • Success Measures
  • Increased Services attach rates across strategic accounts.
  • Growth in Services ARR and bookings.
  • Increased Services pipeline generation and conversion.

Skills

  • Leverage AI technologies, including Amazon Q, to improve productivity, automate workflows, generate insights, and enhance decision-making.

Compensation

  • 136,200.00 - 214,005.00 USD
  • 112,700.00 - 177,100.00 USD
  • 101,600.00 - 159,720.00 USD

Benefits

  • Comprehensive benefits
  • Flexible work environment
  • Annual wellness and community outreach days
  • Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity.
  • This role may be eligible for variable compensation and/or equity.

Company info

  • Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
  • How We Work:
  • At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
  • Bold in how we dream and innovate
  • Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
  • We encourage applications from individuals of all backgrounds, experiences, and perspectives.
  • If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
  • Submit your application along with any supporting information- we can't wait to hear from you!
  • Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below.
  • Pay within these ranges varies and depends on job-related knowledge, skills, and experience.
  • The actual offer will be based on the individual candidate.
  • The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee.
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This listing is sourced directly from Proofpoint's careers page and normalized into a canonical job model.