Ercot

Ercot

Client Services Account Manager

Taylor, TX

Sponsorship not specified$83k-$114kDetected 30 days ago
Process ImprovementCustomer SupportLeadershipCommunicationCollaboration

About the role

  • Serves as the primary point of contact between ERCOT and current and prospective Market Participants, managing relationships and facilitating registration and qualification processes.
  • Understands the basic principles, theories and concepts related to the profession and learns how to apply them within the ERCOT culture.
  • Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Responsibilities

  • This job description is not intended to create a contract of employment with ERCOT.
  • Develops subject matter expertise on ERCOT grid and market operations to identify, contribute to the design of, and deliver training to market participants
  • Coordinates or facilitates/participates, as needed, in stakeholder processes to support ERCOT and Market Participants

Requirements

  • Participate in projects, process improvements, and stakeholder activities as required
  • Represents ERCOT in operational discussions, trainings, or stakeholder forums as required

Nice to have

  • Requires minimum 2 years of industry or job-related experience preferred, ideally within the electric energy or electric utility industry
  • Requires understanding of competitive electric markets and interconnected transmission/distribution system operations
  • Prefer experience with mission-critical data processing, customer service, collaboration, and multitasking

Skills

  • ERCOT is committed to fostering inclusion at all levels of our company.
  • It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise.

Compensation

  • $83,000 - $114,000

Benefits

  • Grows knowledge in ERCOT market and operations to identify, contribute to the design of market education, and deliver training to market participants

Visa & Work Authorization

  • oyment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, vet
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