Western Digital
Customer Failure Analysis Engineer
San Jose, CA, United States
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About the role
- It's real systems, at real scale, people solving some of the hardest challenges in technology today.
- Join us and let's shape the future of data.
- You will review failure analysis report formats in the existing system and use them as reference for automating generation of FA reports.
Responsibilities
- Help define and document requirements for Data Analytics / LLM (Large Language Models) FA projects as well as helping implement it.
- Collaborate with local FA team and other teams to drive the progress of these projects.
Requirements
- Every interaction, every model, every system generates data that must be stored, managed, and made accessible over time.
- Knowledge and experience with Data Analytics, Python, C++ and SQL
Skills
- Proven problem-solving skills
- Good interpersonal and teamwork skills
- Leadership skills
- Effective at multi-tasking, organization and time management
- Self-motivated and responsible
- Demonstrates patience, confidence, and composure
- Strong written and verbal communication skills
- Experience with Apache Superset, Devin, Power BI is a plus
- Our non-discrimination policy applies to all aspects of employment.
- Our pay transparency policy is available HERE.
- WD thrives on the power and potential of diversity.
Compensation
- The salary range is what we believe to be the range of possible compensation for this role at the time of this posting.
- We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York.
- If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned.
- You will be eligible to be considered for bonuses under either WD's Short Term Incentive Plan ("STI Plan") or the Sales Incentive Plan ("SIP") which provides incentive awards based on Company and individual performance, depending on your role and your performance.
- You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan.
- Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.
Benefits
- You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan.
- Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan.
- RSU awards are also available to eligible new hires, subject to WD's Standard Terms and Conditions for Restricted Stock Unit Awards.
- Use Machine Learning, SQL and Python to create FA dashboard improvements.
- Support any future additional Machine Learning / AI projects.
- BS/MS in Computer Science/Data Science or equivalent with Machine Learning coursework completed.
Company info
- These reports are used to communicate key lab data and causes of failure to the customers, field application engineers, quality managers, manufacturing, or development teams.
- As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within.
- We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us.
This listing is sourced directly from Western Digital's careers page and normalized into a canonical job model.