Asustaff

Senior Network Field Technician

Campus: Tempe · Senior · Part-time

No sponsorship$61k-$81kDetected 12 days ago

Computer VisionSalesforceRecruitingHRHRISCustomer SupportTCP/IPDNSFirewallCiscoNetwork MonitoringResearchLeadershipProblem SolvingMicrosoft OfficeOSHACompTIA

About the role

This senior-level role serves as a technical escalation point for complex issues, provides leadership on advanced projects, and mentors junior technicians while ensuring reliable, secure, and high-performing enterprise network environments.
As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering.
Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University.

Responsibilities

IT Support Specialist 2
IT Support Services
Lead and perform the installation, configuration, integration, repair, upgrade, and maintenance of enterprise network infrastructure, including:
Perform advanced on-site diagnostics and troubleshooting of connectivity, hardware, power, and configuration issues.
Provide direct onsite and remote technical support to customers and internal stakeholders, maintaining high quality service and customer satisfaction.
Lead and participate in scheduled upgrades, emergency response, and preventative maintenance activities, including participation in a 24x7 on-call or shift-based rotation.
Coordinate closely with customers, operations, and engineering teams to validate alarms, plan maintenance windows, restore services, and implement scalable network and security solutions.
Maintain accurate and thorough documentation, including network diagrams, cabling records, service tickets, time logs, and configuration details using ticketing and SNOW.
Act as a technical lead on complex projects, assisting with task coordination, work prioritization, and execution.
We are seeking a highly experienced, customer-focused Senior Network Field Technician to lead the installation, integration, maintenance, and troubleshooting of wired, wireless, and security network infrastructure across multiple sites.

Requirements

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field
Proficiency with ticket management.
Minimum of 6 years of experience installing, integrating, troubleshooting, and maintaining enterprise network systems.
Proven expertise serving as a point of escalation for complex networking issues.
Proficiency with Arista network devices and basic-to-advanced CLI configuration.
Physical ability to unpack, set up, lift, and move network equipment (typically up to 55 lbs or more as required).
Strong working knowledge of Layer 2/Layer 3 networking, TCP/IP, DHCP, DNS, SNMP, and Wi-Fi architectures.
Experience with Arista, Juniper, Ubiquiti, Cisco or similar enterprise networking platforms.
In your cover letter: Describe your hands on experience with Arista and Cisco network infrastructure, and your experience with structured/ category cabling and network technician operations.
Applicants must be eligible to work in the United States.
Senior-level technical judgment with strong problem-solving skills and attention to detail.
Customer-focused communicator able to interact effectively with technical and non-technical stakeholders.
Professional appearance and demeanor.
Self-motivated leader capable of working independently or guiding others as part of a team.
Commitment to continuous learning and staying current with evolving network and security technologies.
Valid driver's license with a clean driving record.
Provides basic personal tools; advanced test equipment is supplied as needed.
Ability to read construction drawings, create or redline low-voltage plans, and coordinate with facilities and vendors.

Nice to have

Relevant professional certifications preferred (e.g., CCNA/CCNP, CompTIA Network+/Security+, or equivalent vendor certifications).

Skills

Copper and fiber cabling
Network switches, routers, and firewalls
Wireless access points and controllers
UPS systems and environmental or security devices
Mentor, train, and provide technical guidance to Field Technicians; contribute to knowledge sharing and continuous improvement initiatives.
Leverage AI in routine tasks and contribute ideas for using AI to improve the unit's efficiency and overall performance.
Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
This position is not eligible for sponsorship.

Compensation

$61,400- $80,500 annually

Benefits

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff.

Company info

With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.
Belonging, Relational, Authentic, Visionary and Empowered.
Scale of impact.
Our work changes the world.
With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.
World-class, low cost education.
Our professional development is built in!
ET encourages staff to seek additional certificates and degrees via ASU's top ranked programs with major tuition breaks.
Exposure to industry giants.
ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.
We are a values-driven organization.

Visa & Work Authorization

This position is not eligible for sponsorship.

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