LogicMonitor

LogicMonitor

CX Strategy & Operations Manager

Austin, TX · Senior

Sponsorship not specifiedDetected 14 days ago
Data VisualizationForecastingPerformance ManagementCustomer SuccessCustomer SupportLeadershipCommunication

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odds of building a lasting career here

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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

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Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

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About the role

  • Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday.
  • We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
  • This role is open to candidates based in or near Austin, TX.

Responsibilities

  • LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments.
  • By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
  • The Customer Experience ( CX ) Strategy & Operational Excellence team partners with Customer Experience leadership to support strategy execution, modernize operations, and accelerate business outcomes through data, AI, operational excellence, and cross-functional execution.
  • We develop scalable processes and operating rhythms, support organizational alignment, and enable Technical Support, Professional Services, and Customer Success to deliver exceptional customer outcomes while supporting LogicMonitor's growth objectives.
  • The Business Strategy & Operations Manager, CX serves as a strategic business partner to Customer Experience leadership, leading and contributing to key operational initiatives that improve organizational performance, operational maturity, and executive decision making.
  • This individual partners closely with Technical Support, Professional Services, Customer Success, Revenue Operations, Product, Finance, and other cross-functional leaders to drive operational excellence and continuous improvement within supported Customer Experience functions.
  • Serve as a Strategy & Operations partner for Technical Support and Professional Services leadership.
  • Support strategic planning, quarterly business reviews (QBRs), V2MOM execution, executive reporting, and business operating cadences.
  • Develop and maintain KPI frameworks, executive dashboards, and forecasting models that enable data-driven decision making.
  • Deliver actionable insights that support investment decisions, resource planning, and business strategy.

Requirements

  • 6+ years in Strategy & Operations, Business Operations, Revenue Operations, Consulting, Customer Experience Operations, or a related strategic function.
  • Experience supporting executive leadership within SaaS, enterprise software, or customer-facing organizations.
  • Strong strategic thinking with the ability to translate business objectives into operational execution.
  • Experience defining business metrics, KPIs, forecasting models, and executive dashboards.
  • Ability to influence senior leaders through data, business insights, and recommendations.
  • Experience facilitating executive operating rhythms including QBRs, planning cycles, and business reviews.
  • Demonstrated ability to leverage AI to improve operational efficiency, automate workflows, accelerate analysis, and enhance decision making.
  • Strong written and verbal communication skills, with the ability to communicate effectively with senior and executive stakeholders
  • Highly collaborative with the ability to influence a
  • Champion AI adoption within supported Customer Experience functions by identifying opportunities to modernize workflows, automate manual processes, and improve organizational productivity.

Company info

  • We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
  • This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.
  • To learn more about life at LogicMonitor, check out our Careers Page.
  • We love going to work and think you should too.
  • These values serve as the foundation of our culture, guiding our actions and driving us towards excellence.
  • Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake.
  • At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.
  • LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure.
  • Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references.
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This listing is sourced directly from LogicMonitor's careers page and normalized into a canonical job model.