Trackman

Key Account Coordinator

Phoenix, Arizona, United States

Sponsorship not specifiedDetected 19 days ago

Computer VisionProject ManagementSalesforceExcelSensorsCommunicationProblem SolvingOrganizational SkillsMicrosoft Office

About the role

Are you someone who takes ownership, stays ahead of the details, and keeps teams moving without being asked?
Trackman is looking for a Key Account Coordinator to join our SIM Scheduling & Maintenance team.
This role is the operational backbone of our Key Account program.

This role will support our most strategic commercial partners.
Serve as the primary point of contact for Trackman's key account partners for all scheduling and coordination matters.
Build and maintain strong relationships with store managers, facilities contacts, and regional teams.
Monitor and manage vendor maintenance requests through vendor platforms to ensure all work orders are captured, assigned, actioned, and closed in a timely manner.
Create and submit Salesforce invoices as necessary following completed installations, maintenance visits, and service calls.
Maintain the key account scheduling board ( Monday.com ) with real-time status, installer assignments, account contact notes, and visit outcomes.
Monitor and respond to all incoming emails and communications from key account partners, internal staff, and installers in a timely and professional manner.
Strong organizational, planning, and problem-solving skills with a demonstrated ability to manage multiple priorities simultaneously.
Ability to create, read, and maintain operational reports, visit logs, and communication records to ensure proper follow-up on all account activity.
Positive, professional, and customer-first attitude with a genuine interest in building long-term relationships with our key account partners.

All actions must be reflected and captured using internal tools.
Proficiency in Microsoft Office (Excel experience required).
Ability to understand and work within a technical environment - basic familiarity with AV, PC components, or golf simulator technology is helpful but not required
Detail-oriented with a high degree of accuracy in data entry, scheduling, and order management.
The ideal candidate is highly organized, proactive, and comfortable managing multiple priorities in a dynamic environment.

Experience with Monday.com, Salesforce, or Service Channel strongly preferred.
Experience in project coordination, scheduling, construction administration, or field service operations is a plus.

A competitive compensation and benefits package.
Join the home of a powerful sports brand and a one-of-a-kind technology Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering.
Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football.

Do you thrive in a fast-paced coordination role where your organization and communication directly impact the experience of our most important customers?
The chance to work with a dynamic and global team.
Based on a unique brand reputation, we are proud to work in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race.
We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports.
Where innovation happens At Trackman, we know that great people make great products.
This mix makes Trackman an inspiring company - for our customers and colleagues.

This listing is sourced directly from Trackman's careers page and normalized into a canonical job model.