Fidus

Information Technology Support Generalist

Ottawa, Ontario, Canada

No sponsorship$65k-$75kDetected 26 days ago

LinuxCybersecurityCustomer SupportPCB DesignFPGAEmbedded SystemsSignal ProcessingCommunicationCollaborationProblem Solving

About the role

This role is being posted to fill an existing vacancy.
Annual base salary ranges from $65,000 to $75,000.
The final offer within this range takes into account the variations in knowledge, skills, experience, and market conditions, and with consideration to internal equity.

As a Premier Adaptive Computing Partner for AMD North America, we combine deep technical expertise with industry-leading tools to solve complex design challenges.
Fidus designs high-speed, high-complexity electronic systems using emerging technologies, often well before they reach the broader market.
We value openness, trust, and shared ownership, and we create an environment where people are encouraged to contribute ideas, learn from one another, and have a meaningful impact through the work they do.
Automated tools (including AI) support our initial screening of applicants against our job posting to identify candidates whose qualifications, experience, and skills align most closely with the position requirements.
Fidus is a global high-tech design firm headquartered in Ottawa, with additional design centres in Kitchener-Waterloo and San Jose.
We specialize in leading-edge electronic product development, with hardware, embedded software, FPGA/ASIC, and signal integrity teams working together to design and deliver next-generation products for clients in emerging technology markets.
Position Overview The IT Support Generalist will work closely with the business to help support growth.
The position manages all incoming helpdesk requests, sets priorities and promptly resolves issues and closes tickets with fantastic customer service.

If all of this excites you, has your attention, and you can't wait to join our amazing team and work environment, then we want to hear from you!

Annual base salary ranges from $65,000 to $75,000.
Our competitive compensation package also includes a comprehensive benefits package, including medical, dental, and vision plans, matching GRSP contributions, annual profit-sharing bonus, along with other supplementary benefits We also recognize that candidates show interest throughout different career stages and welcome all applications.

Our work spans space and satellite systems, next-generation communications and networking, high-performance compute and storage platforms, advanced video and imaging, and industrial, medical, and automotive systems.

Our teams work across FPGA/DSP, hardware, embedded software, verification, SI/PI, PCB layout, and mechanical/thermal design to deliver real products for our customers.
We are not tied to a single product or industry-our work follows the technology, not just one roadmap.
At Fidus, collaboration is at the core of how we work.

Fidus is committed to creating a diverse environment and is proud to be an equal opportunity employer.

or weekend to repair critical systems/components or perform upgrades/fixes outside of business hours; Ability to obtain security clearance to work within Canadian and US government contract requirements (e

This listing is sourced directly from Fidus's careers page and normalized into a canonical job model.