Pano AI

Customer Success Manager

US - Remote · Senior · Full-time

Sponsorship not specifiedDetected 43 days ago
Account ManagementCustomer Success

About the role

  • Pano AI seeks an experienced Senior Customer Success Manager (CSM) to help us better serve both new and existing clients, during an exciting early growth phase of the business.
  • You will be an experienced professional who is driven, well versed in climate tech, safety and/or disaster relief, passionate about the environment, and able to navigate and negotiate complex regulatory and buying environments.
  • Following years of increasingly catastrophic climate disasters, we're now in the midst of one of the greatest paradigm changes in the past century with the entire disaster preparedness space being re-imagined and restructured.

Responsibilities

  • Drive ongoing account management to ensure customer satisfaction and drive additional expansion opportunities
  • Actively learn our client's needs to deliver the best solutions to their goals
  • Partner with Sales to support successful renewals and expansions in line with Pano's "land and expand" strategy
  • Foster effective decision-making and operational excellence across the business by building cross-functional relationships and helping internal teams understand client priorities and business context
  • Maintain strong relationships with clients to ensure streamlined project implementation, review ongoing needs, and provide timely solutions, and recommendations to help achieve success and drive adoption

Nice to have

  • BS or BA degree.
  • MBA, MS, or relevant experience preferred.

Compensation

  • Final compensation for full-time employees is determined by a variety of factors, including job-related qualifications, education, experience, skills, knowledge, and geographic location.

Benefits

  • You will build and maintain strong customer relationships, and serve as a trusted partner to both your customers and internal teams to maintain account health.

Company info

  • The problem: Every minute matters in fire response.
  • As climate change amplifies the intensity of wildfires-with longer fire seasons, dryer fuels, and faster winds-new ignitions spread faster and put more communities at risk.
  • Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders.
  • Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond-preventing small flare-ups from becoming devastating infernos.
  • About Pano: We are a 175+ person growth-stage hybrid-remote start-up, headquartered in San Francisco.
  • We are the leader in early wildfire detection and intelligence, helping fire professionals respond to fires faster and more safely-with the right equipment, timely information, and enhanced coordination-so that they can stop a new ignition before it grows.
  • Pano AI combines advanced hardware, software, and artificial intelligence into an easy-to-use, web-based platform.
  • Leveraging a network of ultra-high-definition, 360-degree cameras atop high vantage points, as well as satellite and other data feeds, Pano AI produces a real-time picture of threats in a geographic region and delivers immediate, actionable intelligence.
  • Pano AI has been recognized by Fast Company as one of the Top 10 Most Innovative AI Companies in 2023, https://www.fastcompany.com/90846670/most-innovative-companies-artificial-intelligence-2023 and as one of the Top 50 Most Innovative Companies of 2026 https://www.fastcompany.com/91502951/pano-ai-most-innovative-companies-2026-ranking #1 in the Sustainability category.
  • The company was also named to TIME's https://www.linkedin.com/company/time/ list of the 100 Most Influential Companies of 2025 https://time.com/collections/time100-companies-2025/7289577/pano-ai/ and identified by MIT Technology Review as one of the top 15 climate tech companies to watch in 2024. https://www.technologyreview.com/2024/10/01/1104375/2024-climate-tech-companies-pano-ai-fire-detecting-ai/ Pano AI has been featured in leading publications, including The Wall Street Journal, https://www.wsj.com/articles/ai-wildfire-detection-startup-raises-44-million-2d662b00?mod=venture-capital_feat1_new-money_pos1Bloomberg, https://www.bloomberg.com/news/articles/2025-01-21/la-fires-bolster-investment-case-for-climate-adaptation-technology and CNBC. https://www.cnbc.com/video/2024/11/18/ai-helping-to-fight-wildfires.html
  • The company serves dozens of government and enterprise customers across 16 U.S. states, five Australian states, and British Columbia, Canada, and currently monitors more than 50 million acres of land worldwide.
  • It has raised $89 million in venture capital https://techcrunch-com.cdn.ampproject.org/c/s/techcrunch.com/2023/07/10/pano-series-a-extension/amp/ from investors including Giant Ventures, Liberty Mutual Ventures, Tokio Marine Future Fund, Congruent Ventures, Initialized Capital, Salesforce Ventures, and T-Mobile Ventures.
  • Learn more at https://www.pano.ai/.
  • This is an ideal job for someone who has a passion for working with large enterprise customers, exercises stellar business judgment, is an effective multi-tasker and a strategic thinker.
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This listing is sourced directly from Pano AI's careers page and normalized into a canonical job model.