Harvey
Law Schools Founding CSM
San Francisco
Sponsorship not specified$160k-$185kDetected 8 days ago
Agentic AICRMCustomer Success
About the role
- Harvey is redefining how the legal profession learns.
- Our law school program spans 100+ schools globally and is the foundation of how the next generation of lawyers will practice with AI.
- The Law School Founding CSM is the global CS and activation function for the law school program.
Responsibilities
- Build and run the scaled post-sign partnership model for long tail school partners across all geographies - playbooks, templated cadences, training materials, and activation milestones
- Partner with Legal Engineers and Law School Managers to translate school feedback into program improvements and deeper embeds on key campuses.
- Own product training and demo delivery across the full law school portfolio - onboarding sessions, faculty demos, librarian trainings, classroom embeds, and workspace setup.
- Maintain the law school CRM across all geographies - account notes, POC data, meeting logs, and opportunity tracking
- Lead end-of-term recap cycles, capturing Y1 learnings and aligning on Y2 activation goals with key internal stakeholders and Law School champions.
- Build the machine mindset: you build systems, write playbooks, and hold yourself to metrics
- Experience building scaled or tech-touch CS programs for large, distributed account portfolios
Requirements
- Player-coach approach: You are a founding CSM for this team and will have a strong part in growing it.
Nice to have
- Strong trainer and presenter - you can run a room of law professors or a 1:1 demo with a student org leader and make both count
- Clear, direct communicator who doesn't let follow-ups fall through the cracks
- Comfortable working across time zones and geographies in close coordination with a distributed team
Compensation
- $160,000-185,000 USD
Benefits
- You serve all geo managers - US East, US West, and International - as the operational backbone for product training, onboarding, account health, and activation across every school in the portfolio.
- Own portfolio-wide reporting: track usage trends, activation status, and account health globally
This listing is sourced directly from Harvey's careers page and normalized into a canonical job model.