Baystate Health
Patient & Guest Svcs Rep
Springfield, Massachusetts · Full-time
Sponsorship not specifiedDetected 2 days ago
Customer Support
About the role
- Analyzes customer requests and coordinates accurate and thorough information exchange.
- Provides accurate documentation following all established protocols.
- Communicates in a professional, respectful, and appropriate manner to all patients and/or family members as well as hospital staff.
Responsibilities
- 4) Maintains call levels/call guides based on data from monthly telephone QA.
- Maintains resource materials.
- Receives, documents Circle of Life information
- Performs responsibilities within established customer service standards
Requirements
- GED or HiSET (Required)
- 6) Attends required in-service/meetings.
- Required Work Experience:
Nice to have
- obtain within one year of hire as a competency)
- Preferred Work Experience:
Skills
- 1) Certified Medical Terminology obtained within one year of hire.
- 2) Keyboard skills and ability to type 25 wpm
- 3) Speak, read, and write English clearly and concisely using correct grammar and vocabulary
Compensation
- Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system.
- Typically, a new hire can expect a starting salary somewhere in the lower part of the range.
- Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Benefits
- Collaborates with service area and acts as a liaison between Baystate Health and our external customers to satisfy customer requests.
- The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system.
Equal opportunity
- Baystate Health is an Equal Opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
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This listing is sourced directly from Baystate Health's careers page and normalized into a canonical job model.