Kustomer

Software Engineer, Infrastructure

US - New York, NY

Sponsorship not specifiedDetected 14 days ago

JavaScriptPythonGoReactNode.jsNoSQLMongoDBRedisElasticsearchAWSTerraformKafkaCybersecurityComplianceCRMCustomer SupportHIPAACollaborationMentoring

About the role

You will join a team of experienced engineers and have ample opportunities to continue learning and growing.
The responsibilities of this role are divided into 50% backend systems and 50% infrastructure and varies from many factors.

Serve as a Lead and senior member of the team, leading initiatives and key projects
Analyze, design, develop, maintain and improve software infrastructure and platform to expand its capabilities
Measure, report and drive improvements on scalability, performance, and availability
Lead complex projects and efforts to improve our ability to respond to impaired production systems
Lead, plan, and execute large scale system changes to meet business objectives
Participate in cross-team initiatives to drive engineering best-practices
Work with various engineering teams to bridge gaps and lead initiatives across backend systems and our data platform
Proactively identify systemic inefficiencies, design and implement improvements
Become a trusted coach and mentor, actively building strong technical leaders
Collaborate with the InfoSec team to drive compliance, observability and automation for the security of our platform

Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
You have a Mastery of a high-level programming language like Go, Python, JavaScript, etc.
You have experience with NoSQL databases like MongoDB
Proficiency with Infrastructure as Code (IaC) tools, including Terraform.
You have experience designing sharding configurations for databases
You have experience creating SLAs, SLOs, SLIs
5+ years experience building and managing large scale, highly available, distributed web applications
You own technical architecture discussions and leading decisions for an engineering organization
You lead and mentor engineers through technical projects and initiatives
You have experience developing internal tools for others

Kustomer offers an array of benefits including competitive salaries and stock options.
In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy
in the UK we also offer pension, supplemental health insurance and other perks.
This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.

Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
As an infrastructure engineer at Kustomer, you will be responsible for building systems and abstractions that will be used by teams across the company.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs.

all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other

This listing is sourced directly from Kustomer's careers page and normalized into a canonical job model.