OneOncology
Lead Field Support Technician
Jacksonville, FL · Full-time
Sponsorship not specifiedDetected 12 hours ago
Customer SupportVoIPLeadershipCommunicationProblem SolvingMentoringOrganizational Skills
About the role
- This is an exciting time to join OneOncology.
- You will represent the OneOncology IT team and service desk at the practice.
- This is a full-time, onsite position in Jacksonville, FL.
Responsibilities
- Architects and implements technical projects in alignment with practice goals.
- Provide all IT support for the practice. This includes, but is not limited to: technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects.
- Responds to and resolves requests for assistance with computer systems and provides superior customer support ("white glove") experiences for users.
- Ensures service support processes, procedures, SLA's, performance metrics and service quality align with and exceed practice expectations.
- Documents system configurations, procedures and support activities
- Provides guidance & mentorship for Tech support staff
- Collaborate with practice leaders to communicate system updates and ensure IT standards align with needs & expectations.
- We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.
Requirements
- Ability to effectively handle shifting priorities and adapt to changing demands in a dynamic environment
- Strong knowledge of hardware, software, and network
- Strong knowledge of practice management principles
- Strong technical ability with working knowledge of MS Servers, SANs, Network Infrastructure
Nice to have
- Bachelor's degree in computer science, IT, or a related field or equivalent work experience.
- Highschool diploma or GED required.
- 5 years of experience in systems administration or a related field.
- Proficiency in backup and recovery solutions.
- Familiarity with system monitoring tools.
- Knowledge of patch management practices and tools.
- Strong problem-solving skills and a proactive approach to system management.
- Excellent verbal and written communication skills.
Benefits
- Our team is bringing together leaders to the market place to help drive OneOncology's mission and vision.
- Healthcare related experience a plus
Company info
- Additional responsibilities as assigned to help drive our mission of improving the lives of everyone living with cancer.
- Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance.
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This listing is sourced directly from OneOncology's careers page and normalized into a canonical job model.