TikTok
TikTok Shop - Site Ops Supervisor, Sort Center - Houston
Houston, Texas, United States of America
Sponsorship not specifiedDetected 21 hours ago
Outbound SalesOperations ManagementSupply ChainLogisticsProcess ImprovementPerformance ManagementCommunicationCollaborationProblem SolvingOSHA
About the role
- TikTok Shop Sorting Center is dedicated to maximizing sorting efficiency and standardizing operations across our national distribution centers.
- The Logistics Operations Supervisor serves as the operational backbone of the site, driving day-to-day execution across inbound processing, warehouse flow, and outbound transportation coordination.
- This role is critical in ensuring operational excellence, throughput achievement, and service-level performance within high-volume logistics hubs.
Responsibilities
- Lead daily warehouse operations across inbound receiving, inventory movement, picking, packing, putaway, and outbound shipping activities.
- Develop staffing plans and allocate labor resources based on forecasted volumes and operational priorities.
- Identify and resolve operational bottlenecks, capacity constraints, inventory congestion, and workflow backlogs to maintain operational efficiency.
- Partner closely with warehouse operations, transportation, and line haul teams to ensure seamless end to end execution and timely shipment processing.
- Conduct daily operational reviews, analyze performance data, and drive continuous improvement initiatives to enhance productivity and service quality.
- Lead, coach, and develop Team Leads and frontline associates through training, performance management, and career development.
- Build a high performing, accountable, and safety focused team culture.
- Maintain compliance with OSHA regulations, company policies, and workplace safety standards, including 5S practices.
- Serve as the primary escalation point for shift level operational issues and drive timely resolution to minimize business impact.
Requirements
- Associate's degree or above.
- 3+ years of experience in warehouse operations, fulfillment, sortation centers, logistics, or supply chain environments, with hands on experience managing frontline operations.
- Proven experience leading teams in a fast paced, high volume operational environment.
- Strong workforce planning and labor management skills, with the ability to effectively allocate resources based on changing business needs and volume fluctuations.
Nice to have
- Bachelor's degree in Supply Chain, Logistics, Operations Management, Business Administration, or a related field.
- Experience in large scale fulfillment centers, sortation centers, parcel logistics networks, or cross border logistics operations.
- Experience managing diverse teams in multilingual and multicultural environments.
- Experience managing operational performance metrics, including productivity, throughput, quality, and service level performance.
- Working knowledge of OSHA requirements, warehouse safety standards, and 5S workplace management practices.
- Experience driving continuous improvement initiatives and implementing process optimization projects.
This listing is sourced directly from TikTok's careers page and normalized into a canonical job model.