Hauler Hero Inc.
Customer Success Associate
United States · Mid
Sponsorship not specifiedDetected 156 days ago
JiraAccount ManagementLogisticsCustomer SuccessIntercomCadenceCommunication
About the role
- This role is responsible for protecting revenue, increasing product usage, and identifying expansion opportunities within your book of business.
- This is a proactive, relationship-driven role that requires accountability and operational ownership.
- Identify churn risk early and execute recovery plans
Responsibilities
- Build and execute customer action plans to improve outcomes
- Document account status, risk signals, and renewal posture
- Partner with Sales on expansion opportunities
- Independently manage a defined book of small to mid-sized customers
- Maintain strong gross retention across your portfolio
- Maintain clear renewal documentation at least 90 days prior to renewal
Requirements
- 2-4 years of experience in Customer Success, Account Management, or client-facing SaaS
- Experience owning retention or renewal outcomes
- Ability to troubleshoot workflows and understand system configuration
- Experience using tools such as Intercom, Notion, and Jira
- Strong written and verbal communication skills
- Ability to manage multiple accounts simultaneously
- Comfortable reviewing usage data to identify risk
- Strong organizational discipline and follow-through
- Reliable internet connection and dedicated workspace
Nice to have
- Experience in logistics, field service, or operational SaaS
- Experience supporting integrations or workflow configuration
- Understanding of the waste hauling or environmental services industry
- Previous experience as a Hauler Hero user or customer
Benefits
- You will own customer health, adoption, and renewal readiness for your assigned accounts.
- Own account health, engagement cadence, and renewal readiness
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This listing is sourced directly from Hauler Hero Inc.'s careers page and normalized into a canonical job model.