Johnson Controls
HVAC Sales Account Representative
Raleigh-North Carolina-United States of America · Mid
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About the role
- The Account Representative is responsible for the growth and retention of assigned customer accounts through the sale of Johnson Controls service agreements, repairs, retrofits, and building performance solutions. This role develops relationships with facility, engineering, operations, and business leaders, helping customers improve facility performance while supporting their operational and financial objectives.
- Success in this role comes from building trusted customer relationships, growing recurring service revenue, identifying project opportunities, and delivering a high level of customer satisfaction. The Account Representative will manage a portfolio of accounts while developing the skills needed to support larger strategic customer relationships over time.
- The Account Representative is responsible for the growth and retention of assigned customer accounts through the sale of Johnson Controls service agreements, repairs, retrofits, and building performance solutions.
Responsibilities
- Manage and grow a portfolio of assigned customer accounts.
- Sell Johnson Controls service offerings, repairs, and retrofit solutions to building owners and owner representatives.
- Identify, qualify, develop, and close new sales opportunities on a consistent basis.
- Develop relationships with facility, operations, engineering, procurement, and business stakeholders.
- Identify opportunities to improve reliability, efficiency, comfort, and overall building performance.
- Partner with service, operations, engineering, controls, and project delivery teams to ensure successful customer outcomes.
- Maintain accurate forecasts, opportunity pipelines, and customer records.
- Drive customer retention through proactive account management, contract renewals, and responsive follow-through.
- Conduct regular account reviews and partner with cross-functional teams across HVAC, controls, fire, and security to develop account growth and retention strategies, address competitive threats, and strengthen customer relationships.
- Build credibility and trust by understanding customer goals, operational challenges, and facility needs.
Requirements
- 3-6 years of progressive sales, account management, business development, or customer-facing experience.
- Experience selling or supporting Building Automation Systems (BAS), building controls, HVAC controls, or related smart building technologies required.
- Working knowledge of commercial HVAC systems and building automation systems, including their impact on facility performance, energy efficiency, occupant comfort, and operational reliability.
- Demonstrated ability to build relationships and influence customer decision-makers.
- Strong communication, organization, and problem-solving skills.
- Self-motivated with the ability to manage multiple priorities and opportunities.
- Demonstrated commitment to integrity, quality, and customer satisfaction.
Nice to have
- Experience managing customer accounts and supporting long-term account growth.
- Familiarity with consultative selling methodologies.
- Experience using CRM platforms and Microsoft Office applications.
- To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.
- Bachelor's degree in business, Engineering, Construction Management, or a related field preferred.
Compensation
- $75,000 - $100,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will consider individual, group, and corporate performance.
Benefits
- Competitive base salary and a comprehensive bonus program.
- Three weeks paid vacation in a calendar year /holidays/sick time/three PTO days in a calendar year.
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
Company info
- As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.
- We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.
- Support the development and execution of account strategies for key customers.
This listing is sourced directly from Johnson Controls's careers page and normalized into a canonical job model.